FAQ

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General

How can I keep up-to-date with YouScribe news?

There are three ways of keeping you informed of the latest news from YouScribe:

By email. In the Settings tab of your personal area, the heading Email alerts allows you to choose to receive email when YouScribe changes the functionalities of the platform or adds new one.
On Facebook and Twitter. By following YouScribe on Facebook and/or on Twitter, you will be informed in real time of all recent news from the site. Tell me more! How do I link my account with Facebook?

If I need technical support, who can I contact?

Before doing anything, see the Questions/Answers topics. The answer to your question can surely be found there.

If this is not the case, you can contact us:

By email: user.support@youscribe.com
on 0820 69 60 69 from Monday to Friday, from 9.00 am to 1.00 pm and from 2.00 pm to 6.00 pm (€0.112 per call for 56 seconds, then €0.118 per minute counted by the second)

What activities are unauthorised on YouScribe?

YouScribe is a community website that encourages dialogue and exchanges between its members in an atmosphere of mutual respect. Aggressive or threatening behaviour will therefore not be tolerated on the platform. Furthermore, it is prohibited to pass onto someone else or disclose personal information about a third party.
In respect of publications, YouScribe ensures compliance with copyright: you cannot publish a document (text or image) for which you are not the author or for which you do not own the rights.
Publishing any document relaying propositions, ideas or images that can be assimilated to the following is also prohibited:
Justification for crimes against humanity
Incitement to violence or racial hatred
Child pornography
Infringement of human dignity
In case of non-compliance with these rules, we will have to immediately suspend your account and/or the content concerned. See YouScribe's general terms of use

Account, profile and password

How do I complete my profile or edit the information?

After you have logged in, go to your account and click the Profile tab. Here, you can add or edit the information visible on your public profile (biography, areas of interest, city and country of residence, languages spoken, etc.). To change your profile picture, click on Browse and select a new image from your hard drive.

I've forgotten my password. What can I do?

Click Login, at the top right of any page on the site. In the form that appears on the screen, click on I've forgotten my password and enter the email address associated with your account.

We will send you an email with instructions for resetting your password.

Remember to check if your inbox has automatically classified it as spam or junk mail. Once you are logged in again, you can choose your password (see question above).

I want to delete my YouScribe account. What should I do?

To delete your account, go to the Settings tab in your personal area. At the bottom of the page, click on Delete my account. Your profile will be deleted and all your publications will be suspended.

Publish, manage and sell my publications

I removed a document but it still appears in my shop, with the private status. What does that mean?

Even if you remove a document from the store, the members who purchased it prior to your removal must still be able to access their purchase. Your document remains accessible by those who bought it, and by them only: ​​it is not indexed in the search pages of the site and can not be purchased anymore. It is still present on the platform, but invisible, hence its private status.

Can I change the contents of a publication once it is published?

No. Once that your publication is online, you can no longer edit its contents.

If you want to update or replace it with a corrected version, you have to publish it again.

How much will I earn from selling my publications?

You keep 75% of the price excluding VAT for each of your sales, minus a fixed amount of €0.15 corresponding to the technical costs and the banking transaction costs.

For example, if you have set a sales price of €10.00, the price excluding VAT is €9.52 (€10.00 - VAT).

We will therefore pay you €7.14 (that's 75% of €9.52) - €0.15 = €7.14.

For more information, see our tutorial Sell ​​a document.

I can't publish my document. What should I do?

Here are a few checks to be made to try to solve the problem:

If the error occurs while loading the file:

perhaps your Internet connection is unstable. Check that you are connected to the Internet and that the transfer rate is satisfactory. If you are on Wi-Fi, check the signal strength.
your Internet browser must authorise the transfer of data with YouScribe. Check in the options or preferences of your browser that this is in fact the case.
check that the size of your file does not exceed 75 Mb.
If the error occurs in the reader (the document is not displayed, or is illegible):

Check that the original file is not password protected. If that is the case, disable it and try to publish your document again.
if you are publishing a PDF, check that it does not contain a layers. The presence of layers in a PDF may prevent its from displaying on YouScribe.
check that your document does not contain vector images, uncompressed images or embedded multimedia (audio or video). The YouScribe reader cannot display this kind of contents.
If the problem persists, try to publish your file in another format and, in the case of another failure, contact our technical department by sending an email to tech.support@youscribe.com accurately detailing the nature of the problem.

Buy on YouScribe

What is DRM?

DRM is a protection system for digital works, which limits the number of devices (computers, tablets, Smartphones) on which you can copy the file purchased. This number is specified in the user license that you have to validate at the time of purchase. We therefore recommend that you to read the license carefully because the number of copies authorised may vary from one publication to another, depending on each publisher's policy.

When a publication is protected by DRM:

The presence of DRM is specified in the purchase insert by the notice: "Adobe DRM lock: YES".
In this case, you have to download the free software Adobe Digital Editions to be able to read the file.

How do I download and read a publication protected by DRM?

To read a file protected by DRM, you must have previously installed the Adobe Digital Editions software on your computer, and have an Adobe ID account. To find out about the exact procedure, see our tutorial.

How do I use my voucher?

Your voucher is associated with a code that has been sent to you by email. Enter this code during your next purchase in the Discount voucher box in your basket: the amount of your purchase will be automatically deducted from your order total.

Community

The golden rules for the YouScribe community

The basic principles of the YouScribe community involve half as many as the 10 commandments, therefore they are easier to remember:

Observe the language : YouScribe is a site whose vocation is to liberate writing… not spelling! So avoid the use of phonetics and text language, be it in your publications, your comments or mood messages that you publish on your profile.
Be polite : just because you are communicating with others as a result of the digital revolution through an interposed screen and a username does not mean you have to be rude, threatening or contemptuous. At YouScribe, we love the word "respect".
Be yourself : if you want to remain anonymous, we respect your decision. But don't borrow the identity of another user, a celebrity or a neighbour. You have more imagination than that.
Use comments to comment : if you want to discuss something with a member in particular, do so in private. Your comments can be read by everyone and, for this reason, should be addressed to all.
Self-promotion: yes. Spam and hostile advertising: no.. If you want to promote your publication, do so via your personal area, without harassing your contacts. Spam and hostile advertising are clearly not part of the publications that we wish to release.
At YouScribe, we don't to play the police: we would prefer to devote our time to coming up with new features, to improve the platform and to make your experience even more enjoyable and effective. Therefore, if your behaviour requires us to intervene too often, we will have to suspend your account.

What happens when I want to subscribe to another member of the community?

By subscribing to a member of the community, you are automatically informed of their activities on the home page of your personal area: when they publish a new document, when they post a mood message or when they comment on a publication…

How do I stop receiving email alerts?

When you have logged in, you should go in your personal area, then go to the Settings tab. On this page, under the heading Email alerts, you can disable the automated alerts that we send you.