LONDON and DUBLIN, January 9, 2014
The Shared Services & Outsourcing Network (SSON) is pleased to announce its partnership with Sutherland Global Services (SGS) for the 2014 European Shared Services & Outsourcing Week, taking place at the Convention Centre in Dublin this May. (http://www.ssoweek.com)
Sutherland Global Services, a NY-headquartered technology and analytics enabled BPO enterprise, will be joining Mumbai-based Tata Consultancy Services and WNS as a lead sponsor for the 4-day event, which promotes information-sharing and networking between SS&O professionals from different functions, regions, verticals and maturity.
With its recent recognition by analyst firm NelsonHall as the leading Customer Management Services (CMS) vendor in the retail sector and after winning the 2103 Frost & Sullivan Customer Value Enhancement Award, it is fitting that Sutherland Global Services will be working with SSON, who has deemed 2014 as the 'Year of the Customer.' The London-based events and conference company has designed each of the sessions at this annual SS&O meeting to reflect the theme of restoring customer focus for business partnership that drives performance through the entire value chain.
In addition to customer centricity, the programme will be tackling topics including the rise of GBS, the new stage of mobility, the late payment directive (implemented in March 2013), the high adoption of cloud services by SMEs and the automatic pension enrolment legislation due Q2 this year. Designed as a networking platform for practitioners, analyst firms and industry leaders, the event is set to gather over 500 enterprise shared services and GBS leaders.
To lead sessions at the conference, SSON has confirmed Global Heads, SVPs, VPs and Directors from companies including BAE Systems, easyJet, Glasgow City Council, Marks & Spencer, Shell, BT, Diageo amongst others, to join previously announced speakers Ken Segall, fmr Creative Director, Apple and David McCandless, Author of 'Information is Beautiful.'
Optimising its location in Dublin - a long-time hub for the shared services industry, SSON is hosting exclusive Site Visits to Oakley, Ingersoll-Rand, Microsoft and Pfizer on 12th and 15th May 2014 for a limited number of attendees.
The 2014 event programme is available online at http://www.ssoweek.com. Applications for VIP and GBS passes to the conference are being accepted; conference pass fees will apply. Contact email@example.com for enquiries.
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