Building Care
208 Pages
English

Building Care

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Description

Building care encompasses everything from maintenance of a building to energy conservation and range of approaches, including the effects on design.

A range of approaches to looking after buildings and their users is covered in this book. The rationale and conditions that support them (e.g. PPM - preventative planned maintenance; JIT - just in time) are explained, together with the commercial and environmental imperatives driving new approaches to building care.

Subjects

Informations

Published by
Published 18 February 2009
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EAN13 9781405171670
License: All rights reserved
Language English

Legal information: rental price per page €. This information is given for information only in accordance with current legislation.

Contents
Foreword by Sir Michael Latham Preface Acknowledgements
Chapter 1 Background and Introduction Cinderella and the cowboys Cowboys Property conditions English House Condition Survey (EHCS) Repair backlogs Condition or performance-based maintenance Repair or replace Deferred maintenance Influence of the public sector Programmes Direct labour organisations Planned economy Privatisation Home ownership and `right to buy' Non-traditional housing Non-residential property Private property Planned maintenance and the command economy `Think big' Business and the growth of FM Technology advances Technology bad, environment and sustainability good Summary References
Chapter 2 Planned Preventive Maintenance Prevails Some definitions Provenance Automaticity Fail to plan; plan to fail Computers and LAMSAC
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1 1 2 3 4 5 6 7 8 8 9 11 11 12 13 14 15 16 17 18 19 20 21 22 22
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Contents
Audit Commission and the 3 Es Condition surveys and elemental repairs and replacements Programmes and professional service Communications and information technology Response or emergency maintenance Objections to PPM Unutilised service life User wants and needs: putting the customer last? Overspecification and overwork: more work? Unresponsiveness Resource intensity of PPM: simple but heavy on resources Unsustainability of PPM Need for large, non-local contractors Adversarial nature of contracts Egan Postmodern maintenance Summary References
Chapter 3 Just in Time: Gurus from East and West Gurus Japan Just in time Hewlett-Packard, Japan and quality Zen and kaizen Quality, reliability and defects Stock and stockrooms Buyer power and supply chain management Smyth & Wood, 1995 Background to the study Returning to core business Just-in-time maintenance Emergence of JIT maintenance Organisational consequence Findings from the research Summary References
Chapter 4 Procurement of Building Maintenance Services Context Contracts and relationships Service and `service culture' Who procures? Who is the client?
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49 49 52 53 54 55 56 58 59 59 60 61 62 63 64 64 65 65
68 68 70 72 72 73
Commissioning of maintenance work Who will procure what, when, how, how often and why? Priorities: time/cost/quality Assigning priorities Developing the client±contractor relationship Historical development The service context: building relationships Developing and defining just-in-time maintenance Performing to standard Setting JIT performance goals Implications for building contractors and consultants Built-in maintenance Implications for building owners and users Conclusion Summary References
Chapter 5 Re-engineering the Process Hammer & Champy Critiquing `re-engineering' Aggressive language Middle way forward Implementation Incrementalism Background to re-engineering building maintenance services Structure of work Service development Re-engineering Planned preventive maintenance Predictive maintenance Intelligent buildings Intelligent maintenance Customer care and service culture Call centres Construction business process Skills shortages Barriers to entry Client focus Re-engineering ways ahead Summary References
Chapter 6 Enter Customer Care, Contact and Call Centres Background
Contents
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84 84 84 85 86 86 87 88 89 90 90 91 91 92 93 93 94 94 94 95 96 96 97 97
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Contents
Supermarket lessons Customer care Building care Users, care and service A wider view The housing maintenance market The call centre or contact centre Features of the call centre Features of call-centred maintenance Responsiveness and responsibility Assuring standards Whither the cowboy? Beyond the call centre: coming closer to home through the help desk Conclusion Summary References
Chapter 7 Intelligent Building Care Intelligence and the intelligent building Data and information Control Complexity and complication The automated building Comfort Automaticity Smartness Greenness Comfort versus control The individual versus Big Brother Intelligent service Market intelligence Meaning and application Summary References
Chapter 8 Sustainable Building Care Sustainability The sustainable building Sustainability at the design stage Sustainable construction Plant Labour Materials Finance
100 100 102 103 103 104 105 106 108 108 109 110 113 114 115 115
117 117 118 119 119 120 121 122 123 124 124 126 127 128 129 129 130
132 132 133 134 135 136 137 137 137
Sustainable care Durability Use Radical review and change Adaptability The autonomous building Users and user needs Autonomous building care Approaching sustainable building care Value and values: today and tomorrow Summary References
Chapter 9 Building Futures: Left or Right? Introduction The design stage Forecasting the future Living for today and planning for posterity Who pays, for what, how much and when? Lifecycle costing Sustainable future The LEFT building Long Life Low Energy Loose Fit/Flexible Low Technology The RIGHT building Reusability Intelligence Greenness High Technology Alternative futures Building care Sustainable care Sustainable building Opportunities The maintenance-free building The care-free building Conclusion Summary References
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Chapter 10 Cradle to Grave: Whole-Life Assessment and Implications for Design Introduction Cradle-to-grave care Lifecycle costing Economic factors What is `life'? Design for low or no maintenance Design and sustainability Defects Conclusion Summary References
Index
170 170 171 172 173 173 175 176 177 184 186 186
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