Non-Linguistic Analysis of Call Center Conversations

Non-Linguistic Analysis of Call Center Conversations

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English
83 Pages

Description

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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Informations

Published by
Published 02 August 2014
Reads 0
EAN13 9783319008974
Language English

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Non-Linguistic Analysis of Call Center Conversations