Corporate Performance Management

Corporate Performance Management

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English

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Corporate Performance Management (CPM) is a basic&nbsp.,approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated&nbsp.,through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company&nbsp.,by company-internal and company-external benchmarking. The articles in this book focus on the use of the ARIS Controlling Platform developed by IDS Scheer.



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Published 01 January 2006
Reads 20
EAN13 3540307877
Language English

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Table of Contents
From Process Documentation to Corporate Performance Management ……….....................................................1 August-Wilhelm Scheer, Institute for Economic Information Technology, University of the Saarland Wolfram Jost, IDS Scheer AG
Part 1: Conception and Methodology of Corporate Performance Management Solutions from IDS Scheer
From Corporate Strategy to Process Performance – What Comes after Business Intelligence? ...........................................................7 Helge Heß, IDS Scheer AG Managing of Process Key Performance Indicators as Part of the ARIS Methodology ..................................................................... 31 Andreas Kronz, IDS Scheer AG Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager……………………………… 45 Markus von den Driesch, IDS Scheer AG Tobias Blickle, IDS Scheer AG
Part 2: Corporate Performance Management in Practice
Successful Process and Performance Controlling in the Power Supply Industry at SÜWAG Energie...................................................65 André Dreißen, IDS Scheer AG Rainer Heinrichs, Süwag Energie AG
No Business Intelligence Without Process Intelligence....................................77 Helmut Kruppke, IDS Scheer AG Tino Bauer, IDS Scheer AG
X Table of Contents
Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service …………………………………………… 99 Robert Reif, E.ON Bayern AG Andreas Kronz, IDS Scheer AG Klaus Miksch, IDS Scheer AG
Performance Management Based on ITIL in the IDS Scheer Customer Interaction Center (CIC) ………………………….. 125 Gregor Loes, IDS Scheer AG
Process Performance Management in Securities Operations at CREDIT SUISSE …………………………………………………………..135 Olaf Klein, Credit Suisse Dirk Kogelschatz, Credit Suisse
Closing the Cycle – Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector ………… 153 Herbert Oberländer, IDS Scheer AG Frank Ossig, IDS Scheer AG Michael Linke, IDS Scheer AG
Performance Management in Power Stations -with openJET, openBMS and ARIS PPM …………………………………..161 Bernd Heselmann, GIS mbH Peter Stängle, GIS mbH Andreas Kronz, IDS Scheer AG Klaus Miksch, IDS Scheer AG
More than Figures – Performance Management of HR-Processes at Vodafone Greece ………………………………………... Petros Panagiotidis, Vodafone Greece Phillip Knirck, IDS Scheer AG Andreas Kronz, IDS Scheer AG
179
Corporate Performance Management in Logistics and Procurement - Focused Identification of Weak Points with Supply Chain Controlling ………………………………………………191 Steffen Drawert, IDS Scheer AG
Table of Contents XI
Continuous Measurement and Analysis of Operations Management Processes – ARIS PPM at E.ON Kernkraft GmbH ………... 203 Karl Ramler, E.ON Kernkraft GmbH Jürgen Schwarzin, E.ON Kernkraft GmbH Andreas Kronz, IDS Scheer AG Klaus Miksch, IDS Scheer AG
Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank ……………………………………………………. 219 Lars Müller, DaimlerChrysler Bank Frank Gahse, IDS Scheer AG
Increasing Customer Satisfaction with Visualized Root-Cause Analysis – CPM Success in the Mass Market at British Telecom …….…………………………………….....................…... 233 John Bird, IDS Scheer UK Limited
Monetary Assessment of Performance Management in the Health Care System – Process Cost Analysis at Marienhospital Herne …………………………………………………….…..247 Holger Raphael, Marienhospital Herne Hendrik Schenk, Marienhospital Herne
Monitoring ITIL Process Performance at DAB Bank …………………….. 263 Simone Sulzmann, iET Solutions GmbH
Annex: The Authors …………………………………………………………. 273