Foundations of Management Information Systems
353 Pages
English

Foundations of Management Information Systems

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INFORMATION TECHNOLOGY , DATA PROCESSING , DATA BASES , MANAGEMENT INFORMATION SYSTEMS , COMMUNICATION TECHNOLOGY , RESOURCES MANAGEMENT , TELECOMMUNICATIONS

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Published 01 January 2011
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EAN13 9796500127095
Language English
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Foundatîons o Management ïnormatîon Systems
Fîrst edîtîon 2011
ïSBN 978-9953-13-719-3
Copyrîgt ©2011 by Dar Sader Pubîsers. A rîgts reserved. Prînted în ebanon. No part o tîs pubîcatîon may be reproduced or dîstrîbuted în any orm or by any means, or stored în a database or retrîeva system, wîtout prîor wrîtten permîssîon o te pubîser.
Dar Sader Pubîsers(Estabîsed în 1863) P.O. Box 10, Beîrut - ebanon 1107-2010 dsp@darsader.com
Foundatîons o Management ïnormatîon Systems
By Ale J. Hejase Scool of Business Lebanese American University
Dar Sader - Beîrut
Hussin J. Hejase Faculty of Business and Economics American University of Science and Tecnology
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© Dar Sader Publishers, Beirut 2011
hîs book îs dedîcated to Carîa ïbraîm: Our ovey queen
About te autors Ale J. Hejase îs wît he Scoo o Busîness at he ebanese Amerîcan Unîversîty workîng în te Management Scîence area. He as worked at many unîversîtîes, înstîtutîons, and îndustrîes bot în te pubîc and prîvate sectors în ebanon, Mexîco and te USA. A. J. Hejase ods a B.E. în ïndustrîa and Eectronîcs Engîneerîng rom “ïnstîtuto Tecnoógîco de a aguna” în Mexîco, an M.E. în Contro Systems rom “ïnstîtuto Tecnoógîco y de Estudîos Superîores de Monterrey” în Mexîco, and a P.D. rom Syracuse Unîversîty în New York, USA. A. J. Hejase as wrîtten and pubîsed many papers, artîces, CD-ROM tîtes, and books în: Educatîon, Pysîcs, Robotîcs, Entertaînment, Hîstory, and Management Scîence.
Hussin J. Hejaseîs te Dean o he Facuty o Busîness and Economîcs at te Amerîcan Unîversîty o Scîence and Tecnoogy, în Beîrut. He as worked at severa unîversîtîes and îndustrîes în Mexîco, USA and ebanon. H. J. Hejase ods a B.E. în ïndustrîa and Cemîca Engîneerîng rom “ïnstîtuto Tecnoógîco de a aguna” în Mexîco, an M.E. în Cemîca Engîneerîng rom “ïnstîtuto Tecnoógîco y de Estudîos Superîores de Monterrey” aso în Mexîco, a M.Sc. în Cemîca Engîneerîng and Materîa Scîence, a M.Sc. în Soîd State Scîence and Tecnoogy, a M.Sc. în ïnormatîon Resource Management, a M.Sc. în Eectrîca Engîneerîng, a M.Pî. în Soîd State Scîence and Tecnoogy, and a P.D. a rom Syracuse Unîversîty în New York, USA. H. J. Hejase as pubîsed dîferent books, and contrîbuted to varîous journas and conerences în te areas o Cemîca Engîneerîng, Materîa Scîence, Management, E-earnîng andEducatîon.
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Foundations of Management Information Systems
ïntroductîon
© Dar Sader Publishers, Beirut 2011
Management ïnormatîon Systems are an întegra part o a busîness actîvîtîes and careers. hîs book îs desîgned to întroduce students to contemporary management înormatîon systems and demonstrate ow tese systems are used trougout goba organîzatîons. One o te maîn goas o tîs book îs to sow ow te key components o management înormatîon systems - Peope, Hardware, Sotware, and Data - can be seected, întegrated, and managed to come out wît competîtîve advantage. he book empasîzes te act tat most busînesses ook orward to be în competîtîve advantage compared to oters, and tat înormatîon systems coud be te means to cost eadersîp, superîor quaîty, ast servîce, customer satîsactîon, dîferentîated attentîon or specîaîzed oferîngs. he book aso întroduces system deveopment concepts, securîty îssues, etîca matters, and opens a wîndow towards te uture ookîng at wat îs comîng next. ït îs te întentîon o te autors to carry te readers to a posîtîon were tey wî acquîre te abîîty to understand ow to operate a truy goba or mutînatîona corporatîon; tat wî be an obvîous consequence ater becomîng amîîar wît te înormatîon tecnoogy terms, tecnîques and practîces expaîned trougout te ten capters o te book. he autors wecome any suggestîons or observatîons rom coeagues, students and oters. Kîndy use tîs emaî:mis1@darsader.com to transmît your opînîons and get eedback.
C.1 Introduction to I. T.
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Acknowedgements
© Dar Sader Publishers, Beirut 2011
We are îndebted to te staf o he Rîyad Nassar îbrary at he ebanese Amerîcan Unîversîty or teîr support and dîstînguîsed assîstance wîe preparîng tîs book. We deepy acknowedge te dedîcated and dîstînguîsed ep o engîneers ïbraîm A. Sader and Marc ï. Sader. heîr ep and advîce are aways magnîIcent. Our great gratîtude goes to our student, rîend and coeague Gînwa Ado Mîkdasî wo dîd a great job în revîewîng te book. asty, we recognîze te enormous contrîbutîons o our students ever sînce 1981 wen we began our teacîng and academîc careers at “ïnstîtuto Tecnoógîco y de Estudîos Superîores de Monterrrey”, or te ast 31 years, teîr questîons, cats, dîscussîons and excamatîons were a source o motîvatîon to searc or better ways to teac and express îdeas.
Foundations of Management Information Systems
Hejase & Hejase
Contents
Foundations of Management Information Systems
© Dar Sader Publishers, Beirut 2011
 page Ch. 1Introduction to Information Technology ....................................... 1 1.1.Overview ........................................................................... 6 1.2.Information Technology................................................................. 8 1.3.Information Systems in Organizations......................................... 13 1.4.Roadmap to Follow in IT Adoption ............................................. 15 1.5.29IT and Globalization .................................................................... 1.6.......................................................................... 31IT and Ethics 33Appendix: Hardware ...................................................................
Ch. 2Management Information Systems .............................................. 47 2.1.Overview ......................................................................... 53 2.2.The Pillars of MIS........................................................................ 54 2.3.Data and Codes ......................................................................... 57 2.4.Information Attributes.................................................................. 61 2.5.MIS and the Internet .................................................................... 64 2.6.Some Internet Statistics................................................................ 67 2.7.Careers in Information Systems................................................... 69 2.8.Typical IS Titles and Functions.................................................... 70
Ch. 3Managing Data Resources ........................................................... 75 3.1.Overview ......................................................................... 80 3.2.Managing Data Resources with Spread Sheets............................ 81 3.3.Databases ......................................................................... 84 3.4.85Key Features of Databases........................................................... 3.5.Database Programs....................................................................... 86 3.6............................................... 91The Data Manipulation Subsystem 3.7.A Glance at SQL (Structured Query Language) .......................... 92 3.8.A Glance at QBE (Query By Example) ....................................... 95
Ch. 4........................................... 101Telecommunications and Networks 4.1.107Overview ....................................................................... 4.2.108What is a Network?....................................................................
C.1 Introduction to I. T.
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4.3.Why Networks Are Needed in Business? .................................. 109 4.4...................................................................... 110Types of Networks 4.4.1Local Area Network (LAN)............................................... 110 4.4.2Metropolitan Area Network (MAN).................................. 111 4.4.3Wide Area Network (WAN) .............................................. 112 4.4.4Internetworks ..................................................................... 113 4.4.5Intranets and Extranets ...................................................... 113 4.5.Configurations of Networks (Topologies) ................................. 114 4.5.1Star Network...................................................................... 114 4.5.2Bus Network ...................................................................... 115 4.5.3Ring Network .................................................................... 115 4.6.Communications Media ............................................................. 116 4.6.1Guided Transmission Media.............................................. 116 4.6.2121Wireless Technologies ....................................................... 4.7.............................................. 125Network Communication Devices
Ch. 5Electronic Commerce................................................................. 131 5.1.Overview ....................................................................... 136 5.2.Organizational Decision Making ............................................... 137 5.3.Decision Making as Related to Problem Solving ...................... 138 5.4.138Decision Support Systems (DSS) .............................................. 5.5................................................................. 139Components of a DSS 5.5.1139The Database Management System (DBMS).................... 5.5.2The Model Management System (MMS) .......................... 140 5.5.3The User Interface ............................................................. 141 5.6.141Business Intelligence ................................................................. 5.7.142Decision Support Systems in Practice ....................................... 5.8.Geographic Information Systems (GIS) .................................... 143 5.8.1GIS Software ..................................................................... 144 5.8.2.................................................. 145Some applications of GIS 5.8.3Popular Commercial GIS software.................................... 146 5.9.Artificial Intelligence ................................................................. 147 5.10........................................................................ 148Neural Networks 5.10.1Neural Network Topologies.............................................. 151 5.10.2152Example of a Neural Network in Operation..................... 5.10.3153Learning and Training in a Neural Network..................... 5.11.154Expert Systems (ES) .................................................................. 5.11.1155The parts of an ES ............................................................ 5.11.2155What expert systems can and cannot do...........................
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© Dar Sader Publishers, Beirut 2011
5.11.3156How expertise is put in an ES........................................... 5.11.4Some uses of ES in an organization ................................. 156 5.12.Genetic Algorithms..................................................................... 160 5.12.1Three concepts of evolution used by genetic algorithms . 160 5.12.2Genetic Algorithms in Business ....................................... 160 5.13....................................................................... 161Intelligent Agents
Ch. 6Major Business Initiatives.......................................................... 165 6.1.Overview ....................................................................... 171 6.2.172Customer Relationship Management (CRM) ............................ 6.3.174Supply Chain Management (SCM)............................................ 6.3.1175SCM Software .................................................................. 6.3.2What exactly is a company’s supply chain? ..................... 175 6.4.Enterprise Resource Planning (ERP) ......................................... 176 6.4.1176What is ERP?.................................................................... 6.4.2ERP systems have the following characteristics .............. 178 6.4.3178Evolution of ERP.............................................................. 6.4.4ERP Implementation Challenge ....................................... 179 6.4.5ERP Example.................................................................... 179 6.4.6Some ERP benefits ........................................................... 181 6.4.7181Costs of ERP..................................................................... 6.4.8ERP Implementation Process ........................................... 182 6.4.9ERP Trends....................................................................... 184 6.4.10Top 10 ERP Software ....................................................... 185 6.5.E-Collaboration ....................................................................... 190
Ch. 7E-Commerce and E-Government............................................... 199 7.1.203Overview ....................................................................... 7.2................................................................. 204What is E-commerce? 7.3.205What are the Different Types of E-commerce ........................... 7.4.B2B E-commerce....................................................................... 206 7.5.210B2C E-commerce....................................................................... 7.6.214B2G E-commerce....................................................................... 7.7.214C2C E-commerce....................................................................... 7.8.M-commerce ....................................................................... 216 7.9.E-government ....................................................................... 220 7.10......................................... 222Services that E-government Provides 7.11.Moving Money Easily ............................................................... 228 7.12.231Security and Privacy .................................................................. 233Appendix: On-Line Payment and Quicken Bill Pay.................. C.1 Introduction to I. T.
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