364 Pages
English

Rhetoric and Experience Architecture

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Organizations value insights from reflexive, iterative processes of designing interactive environments that reflect user experience. “I really like this definition of experience architecture, which requires that we understand ecosystems of activity, rather than simply considering single-task scenarios.”—Donald Norman (The Design of Everyday Things)

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Published 04 August 2017
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EAN13 9781602359628
Language English
Document size 4 MB

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RHETORIC and EXPERIENCE ARCHITECTURE
EDITED BY LIZA POTTS and MICHAEL J. SALVO
RHETORIC AND EXPERIENCE ARCHITECTURE
RHETORIC AND EXPERIENCE ARCHITECTURE
Edited by Liza Potts and Michael J. Salvo
Parlor Press Anderson, South Carolina www.parlorpress.com
Palo Pess LLC, Andeson, Souh Caolina, USA © 01 by Palo Pess All ighs eseved. Pined in he Unied Saes of Ameica on acid-Ree pape.
S A N:  5 4 - 8 8  9
Libay of Congess Caaloging-in-Publicaion Daa
Names: Pos, Liza, edio. | Salvo, Michael J., edio. Tile: heoic and expeience achiecue / edied by Liza Pos and  Michael J. Salvo. Descipion: Andeson, Souh Caolina : Palo Pess, [0] | Includes  bibliogaphical efeences and index. | Idenifies: LCCN 003854 (pin) | LCCN 00458 (ebook) | ISBN  986035968 (pdf) | ISBN 9860359635 (epub) | ISBN 986035986 (  ibook) | ISBN 9860359833 (mobi) | ISBN 9860359604 (pbk. : acid-Ree  pape) | ISBN 98603596 (hadcove : acid-Ree pape) Subjecs: LCSH: Communicaion and echnology. | heoic--Technological  innovaions. | Conen analysis (Communicaion) | Infomaion esouces  managemen. | eseach--Mehodology. | Social change in lieaue. Classificaion: LCC P96.T4 (ebook) | LCC P96.T4 53 0 (pin) | DDC  808.0085--dc3 LC ecod available a hps://lccn.loc.gov/003854
98-1-6035-960-4 (papeback) 98-1-6035-961-1 (hadcove) 98-1-6035-96-8 (pdf) 98-1-6035-963-5 (epub) 98--6035-98-6 (ibook) 98--6035-983-3 (mobi)
 3 4 5 Cove image: 016. Phoo by Michael Lechne on Unsplash. Used by pemission. Book Design: David Blakesley Copyediing by Jaed Jameson
Palo Pess, LLC is an independen publishe of scholaly and ade iles in pin and mulimedia fomas. This book is available in pape, cloh and eBook fo-mas Rom Palo Pess on he Wold Wide Web a hp://www.palopess.com o hough online and bick-and-moa booksoes. Fo submission infomaion o o find ou abou Palo Pess publicaions, wie o Palo Pess, 3015 Backen-bey Dive, Andeson, Souh Caolina, 961, o email edio@palopess.com.
Contents
Acknowledgments
Introduction 1
Liza Potts and Michael J. Salvo
2 Beckon, Encounter, Experience: The Danger of Control and the Promise of Encounters in the Study of User Experience
Patricia Sullivan
3 Experience Architecture: Drawing Principles from Life Roger Grice
4 Analyzing Activity for Experience Design Cheryl Geisler
5 Feminist Rhetorics and Interaction Design: Facilitating Socially Responsible Design Jennifer SanoFranchini
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3
17
41
57
84
6 Personas as Rhetorically Rich and Complex Mechanisms for Design111 Erin Friess
7 “Constructivist” Research Methods for Experience Architecture and Design
Heather Christiansen and Tharon Howard
8 Experience Architecture in Public Planning: A Material, Activist Practice Kristen Moore
v
122
143
9 Methodologies: Design Studies and Techne
Ehren Pflugfelder
10 Ethnography as Research Aggregator Andrew Mara and Miriam Mara
11 Audience Awareness: Resituating Experience Architecture as Execution Cait Ryan
12 Kairos and Managing Experience Architecture Projects Ben Lauren
13 Toward a Rhetoric of the Place: Creating Locative Experiences Anders Fagerjord
14 Dialogic, DataDriven Design: UX and League of Legends Cody Reimer
15 Making as Learning: Mozilla and Curriculum Design Rudy McDaniel and Cassie McDaniel
16 Memorial Interactivity: Scaffolding Nostalgic User Experiences William C. Kurlinkus
17 Designing Digital Activism: Rhetorical Tool as Agent of Social Change Douglas M. Walls, Delia M. Garcia, and Amy VanSchaik
18 Badges as Architectures of Experience: From Signaling to Communication Stephanie Vie, Rudy McDaniel, and Joseph R. Fanfarelli
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184
197
209
225
241
258
274
291
304
19 Relocations: (Re)visioning Rhetoric in a Modern Amusement Park323 Jill Morris
Contributors Index
341 347
Acknowledgments
We wan o hank all he auhos who conibued o his volume. Ove a long and umuluous pah o publicaion, ou conibuos wee paien, pofessional, and poducive. Ou goal Rom he ouse was o ceae a fo-um fo academics and paciiones o shae hei expeience and, along he way, convince as many as we could ha expeience achiecue was a em ha accuaely descibed hei wok. Chales Sides was convinced ea-ly on, and offeed valuable feedback and advice a an impoan momen. Ashia Nichanamela, Ein Bock-Calson and Michelle McMullen offeed us gea insigh and helped us consuc anohe ineface fo eades o en-coune he book. We would also like o hank Laua Gonzalez whose wok on inenaional use expeience is helping us plan ou nex pojec. Mi-chael is gaeful o Liza fo pushing he pojec along when he jus could no even, and Liza is hankful fo Michael’s pesisence. We pesened ealy vesions of his wok a he Council fo Pogams in Technical and Scien-ific Communicaion (CPTSC), Confeence on College Composiion and Communicaion (CCCC), and he Associaion fo Teaches of Technical Wiing (ATTW) and ae hankful fo ou colleagues’ paien guidance and diecion duing ealy sages of he wok, and ae especially appeciaive fo he Associaion of Compuing Machiney’s Special Inees Goup on he Design of Communicaion (ACM-SIGDOC) fo helping us efine ou ap-poach and fo poviding excellen feedback in Silve Sping, Mayland and Limeick, Ieland. David Blakesley has a vision fo he fuue of academic publishing; Jaed Jameson has been shap-eyed. Any value hee is aibu-able o hese collaboaos and any misseps ae of ou own making. Ou spouses have been paien as we discussed wha we affecionae-ly efe o as “The XA,” disuping family ime. And o ou childen, Liza’s Zöe, Kaie, and Jayne and Michael’s Aila. Joy.
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RHETORIC AND EXPERIENCE ARCHITECTURE