070518 Revised design and management audit
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070518 Revised design and management audit

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SECURE STATIONS SCHEME DESIGN AND MANAGEMENT AUDIT In considering the questions below, no marks will be deducted for those negative answers given that do not apply at this station. Station: Date: Independent Assessor: PASSENGER SECURITY—STATEMENT OF INTENT Your company should have a personal security policy which sets out its principles and objectives in relation to personal security. This will underpin all initiatives taken to improve passenger and staff security. Ideally a senior member of staff or a Board member should have specific responsibility for this issue, to ensure that the policy is implemented. Decision Mark1 Does your organisation have a personal security policy endorsed at Board level? 2 Does tion have a designated member of staff with specific responsibility for personal security? 3 Does your personal security policy provide a reasonable maximum time a passenger would have to wait when summoning help from staff? 4 Is your Statement of Intent published and exhibited in a prominent position viewable by the public, on the station for which an Award is sought? 5 Does the Statement of Intent give a contact point within the organisation and a telephone number for reporting complaints and incidents? TOTAL MARKS RECORDING OF CRIME AND OTHER INCIDENTS Recording incidents is essential if you and the police are to direct resources ...

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Reads 49
Language English
In considering the questions below, no marks will be deducted for those negative answers given that do not apply at this station.
Station:
Date:
Independent Assessor:
PASSENGER SECURITY—STATEMENT OF INTENT
Your company should have a personal security policy which sets out its principles and objectives in
relation to personal security. This will underpin all initiatives taken to improve passenger and staff
security. Ideally a senior member of staff or a Board member should have specific responsibility for
this issue, to ensure that the policy is implemented.
Decision Mark
1
Does your organisation have a personal security policy
endorsed at Board level?
2
Does your organisation have a designated member of
staff with specific responsibility for personal security?
3
Does your personal security policy provide a reasonable
maximum time a passenger would have to wait when
summoning help from staff?
4
Is your Statement of Intent published and exhibited in a
prominent position viewable by the public, on the
station for which an Award is sought?
5
Does the Statement of Intent give a contact point within
the organisation and a telephone number for reporting
complaints and incidents?
TOTAL MARKS
SECURE STATIONS SCHEME
DESIGN AND MANAGEMENT AUDIT
RECORDING OF CRIME AND OTHER INCIDENTS
Recording incidents is essential if you and the police are to direct resources to where they are most
needed. The first step is to encourage reporting by the public and station staff. Information should be
recorded in such a way that it will be useful in identifying trends and develop long-term preventative
measures. Regular liaison with BTP is helpful in developing a co-ordinated response.
Decision Mark
6
Can you provide evidence that you actively encourage
passengers and station staff to report criminal incidents,
including graffiti and damage to station property?
7
Can you produce a record of crime incidents at the
station for the past six months?
8
Have you monitored these recorded crime incidents and
relevant BTP crime data for the station?
9
Has action been taken to
identify
personal security
problems?
10
Has action been taken to
address
the personal security
problems identified?
TOTAL MARKS
RESPONDING TO INCIDENTS
Every reported incident should receive an appropriate response. Passengers need to know what
response they can expect in the case of an emergency. Staff need to have an understanding of what
information might be useful to the police in responding to the incident in the longer term, including the
legal requirements relating to suspect descriptions and witness details. As part of your strategy to
prevent crime you should provide advice to passengers to help them avoid the risk of crime at the
station.
Decision Mark
11
During all hours that the station is open, is a member of
staff readily available to give help to passengers in an
emergency? If the station is unstaffed, have you made
provisions for staff to attend the station in response to
an emergency?
12
Are station staff trained to respond appropriately to
passengers who report incidents, including those who
have been the victim of crime?
13
Do you display and distribute crime prevention advice
to passengers?
Posters………………………………………………………
Leaflets……………………………………………………..
Announcements…………………………………………….
3 marks available
TOTAL MARKS
SITE PERIMETERS, ENTRANCES AND EXITS
Entrances and exits should be clearly marked and when the station is open allow clear visibility both
ways. Where it is necessary to define the limits or boundaries of the station this needs to be done in
such a way that it does not necessarily restrict opportunities for informal surveillance.
Decision Mark
14
Do entrances and exits allow visibility both inwards and
outwards?
15
Is a defined perimeter established through use of walls,
fencing, hedging?
16
Does the perimeter permit opportunities for informal
surveillance?
TOTAL MARKS
INFORMAL SURVEILLANCE
Through informal surveillance, passengers and staff can both see and be seen, by passers-b, road
users, residents and local workers. An operator will need to pay particular regard to times of the day
when the station and its environment may feel abandoned—especially after dark—and ensure
everything possible is done to reduce opportunities for trespass, vandalism to and theft of property.
Decision Mark
17
Is the station subject to informal surveillance by others
such as local residents, road users, near-by businesses or
passers-by?
18
Are waiting areas visible to other passengers and staff,
through the use of glazing rather than solid walls?
19
Is there the presence of sufficient retail premises on the
station to allow informal surveillance of most of the
passengers?
TOTAL MARKS
LANDSCAPING
Landscape design can make a station more attractive and develop a sense of ownership by local
residents and users. It can also be a crime prevention measure in itself, e.g. training ivy against a wall
to protect it from graffiti. Regular maintenance is essential to ensure that landscaping which was
designed to prevent crime and improve the environment does not deteriorate and present opportunities
for crime and fears for personal security. Vegetation needs to be cut back so that it does not obscure
visibility and provide opportunities for crime.
Decision Mark
20
Does landscaping allow clear lines of sight?
21
Has the operator used planting for any of the following
purposes?
Decorative…………………………………………………..
Protective…………………………………………………...
Defensive……………………………………………………
3 marks available
22
Is there regular inspection and maintenance of
landscaping?
TOTAL MARKS
VISIBILITY
Visibility is a key requirement in design. It is not only the ability to see ahead and along a route but, in
the case of any threats to personal security, to have the space and time to anticipate problems and plan
precautionary action. Blind corner, recesses and wide pillars can all provide a hiding place for an
attacker and make passengers feel vulnerable and at risk.
Decision Mark
23
Where necessary, has the operator extended sight lines
at corners, wide pillars and recesses, along passageways,
subways and stairways, or other areas where passengers
need to access, by means of: -
Convex security mirrors…………………………………..
Clear glazing/open fencing………………………………...
2 marks available
TOTAL MARKS
INFORMATION TO PASSENGERS
Confidence in findings one’s way around the station and proceeding on one’s journey are fundamental
to a passenger’s sense of security and can discourage those with criminal intent. Maps, signage and
timetables help the passengers make informed decisions and proceed confidently.
Decision Mark
24
Are there sufficient and clear directional signs to
platforms, booking hall, passenger facilities and exits
etc?
25
Are there sufficient directional signs for buses and taxis,
and other local transport information?
26
Is there a map of the station in relation to the
surrounding locality located at, or near, exits?
27
Are timetables clear and current?
28
Are timetables displayed where passengers are most
likely to want to use them?
29
Are there “Help Points” through which passengers can
seek service information provided in: -
Working Order…………………………………………….
Clearly Indicated…………………………………………..
Well Lit……………………………………………………..
Within the Scope of CCTV………………………………..
Where most passengers are most likely to want to use
them…………………………………………………………
5 marks available
30
Has the operator made provision for providing
information and assistance for hearing impaired, vision
impaired and mobility impaired people?
31
Is the real-time information system at the station in
working order?
32
Are public address systems used during the hours the
station is open?
33
At those stations without PA systems and real-time
information, is there a freephone service to provide
passengers with current service information?
TOTAL MARKS
CALLING FOR HELP
Passengers need to know that they can get help in an emergency. Their confidence in such systems
depends on fast, reliable response.
Decision Mark
34
Are passenger emergency alarms provided in: -
Working Order…………………………………………….
Clearly Indicated…………………………………………..
Well Lit……………………………………………………..
Within the Scope of CCTV………………………………..
Where most passengers are most likely to want to use
them…………………………………………………………
5 marks available
35
Are public telephones provided in: -
Working Order…………………………………………….
Clearly Indicated and well lit……..
2 marks available
36
Is there information telling passengers when to use the
Emergency Alarm or Information Help Point, and what
will happen if they do?
37
Can you provide evidence that there is a maintenance
contract in place to ensure that repairs to the following
are undertaken within reasonable time limits: -
Emergency Alarms………………………………………...
Information Help Points…………………………………..
2 marks available
TOTAL MARKS
SECURING PASSENGER PROPERTY
Knowing that their personal property is secure can contribute to a passenger’s overall sense of
personal security, including sufficient and convenient bicycle and motorcycle parking under the
surveillance of CCTV and station staff. Included in this are safer car parking facilities.
Decision Mark
38
Are there secure facilities where passengers can leave
their: -
Bicycles……………………………………………………..
Motorcycles………………………………………………...
Cars…………………………………………………………
3 marks available
TOTAL MARKS
LIGHTING
Apprehension about personal security increases after dark. Lighting throughout the station needs to be
such that waiting passengers can clearly see each other as they could in daylight. Particular attention
needs to be paid to the lighting of timetables and other information so that it can be easily read. An
assessment of lighting requirements should be made during the hours of darkness. Lighting needs to be
repaired and replaced as necessary to maintain acceptable levels of illumination.
Decision Mark
39
Is lighting of a uniform quality so that it does not create
pools of intense brightness and areas of shadow?
40
Is the illumination of signs and service information good
enough for them to be clearly readable after dark?
41
Is there regular inspection of lighting during the hours
of darkness: -
Weekly
(4 marks)…………………………………………
Monthly/Four Weekly
(3 marks)………………………..
Quarterly
(2 marks)………………………………………
Annually
(1 mark)……………………………………….
42
Is repair and replacement of defective lighting
undertaken within a specified time limit?
TOTAL MARKS
FORMAL SURVEILLANCE—CCTV
The effectiveness of CCTV depends on the number and location of cameras, the quality of image and
the monitoring in place. CCTV can be effective in deterring crime, reassuring passengers and securing
successful prosecutions. CCTV need to be maintained regularly.
Decision Mark
43
Is the CCTV registered with the Information
Commissioner?
44
Is there “live” monitoring of the CCTV at the station,
covering public areas?
45
Does signage for the CCTV system comply with the
requirements of the Data Protection Act 1998?
46
Is there scheduled maintenance of the CCTV system?
47
Is there a formal procedure for reporting defects in the
CCTV system?
TOTAL MARKS
FORMAL SURVEILLANCE—STAFF
The presence and visibility of staff provides a reassurance to passengers and a deterrent to offenders.
Staff need to be located in prominent positions so that they can see and be seen by passengers. They
should regularly patrol the station especially during quiet periods to provide a reassuring presence to
waiting passengers.
Decision Mark
48
Has the operator made use of picture windows on staff
offices so that they can see, and be seen by, passengers?
49
Do staff provide a visible and re-assuring presence to
waiting passengers in the following areas: -
Booking Hall………………………………………………..
Ticket Barriers……………………………………………..
Concourse/Platforms………………………………………
Station Frontage/Forecourt……………………………….
Waiting Areas……………………………………………...
5 marks available
TOTAL MARKS
DEPLOYMENT, ROLE AND TRAINING
Staff can play an important role in deterring offenders and providing reassurance to passengers.
Station staff should be selected and trained to deal with the public on a regular basis, and in the
circumstances where there is anxiety, conflict or aggression. Operators who contract a security
company should ensure the company they use is a
bone fide
organisation
whose staff have been vetted
and trained to a high standard.
Decision Mark
50
Is the ability to deal effectively with conflict assessed as
part of the station staff selection process?
51
Does your induction course for station staff contain an
element of dealing with the public in the context of
potential anxiety and conflict?
52
Is training with conflict and aggression available to all
station staff?
53
Are refresher courses on conflict avoidance available to
those station staff who are “most at risk”?
54
If you employ a security company, does it conform with
the Security Industry Authority’s regulations?
TOTAL MARKS
STAFF SECURITY
Staff security is vital to passenger security. Staff security is achieved through a combination of
measures, including the provision of safe facilities, and through management and training. The
appropriate level of measures in individual cases should be based on a risk assessment of each job.
Decision Mark
55
Are security measures for front-line staff based on the
assessed level of risk?
TOTAL MARKS
TICKETING AND CASH
The storage, handling and transport of cash presents a risk in terms of robbery and therefore for the
personal security of the staff concerned.
Decision Mark
56
Is the physical security of the booking office
commensurate to the assessment of risk?
57
Are measures in place to protect station staff handling
cash based on the assessment of risk?
58
Where practicable, are ticket machines emptied of cash
each day?
59
Are booking office staff conversant with the “personal
attack” systems in place?
60
Are staff who handle cash trained, and understand,
what to do in the event of a robbery, or attempted
robbery?
TOTAL MARKS
MAINTENANCE
A station which is clean and well maintained creates a sense of management and control, thus reducing
fear. Some design features become a potential threat if they are not well maintained. This includes
landscaping, lighting, help points, emergency alarms and CCTV.
Decision Mark
61
Are inspections to identify station maintenance needs
undertaken at least: -
Weekly
(4 marks)………………………………………….
Monthly/Four Weekly
(3 marks)…………………………
Quarterly
(2 marks)……………………………………….
Annually
(1 mark)………………………………………...
62
Is cleaning and maintenance of the station adequate to
provide a clean and well-maintained environment?
63
Is the station in good decorative order?
64
Can you provide evidence that graffiti is removed
within: -
1—3 days
(3 marks)……………………………………….
4—7 days
(2 marks)……………………………………….
Over 7 days
(1 mark)……………………………………...
65
Was the station graffiti free on the day of the formal
accreditation?
TOTAL MARKS
THE WHOLE JOURNEY
The impact of “The Whole Journey”—e.g. the street lighting, car parking facilities, the availability of
bus timetables and information, telephone numbers of taxi services etc.—may make all the difference to
the passenger’s perception of the rail journey.
Decision Mark
66
Can you provide supporting evidence that you are
actively participating with other local organisations in
an effort to achieve greater safety across “The Whole
Journey”?
TOTAL MARKS
BONUS SECTION
The purpose of this section is to recognise action an Operator has taken which has
contributed towards the personal safety and security of passengers and staff.
This can include: -
Any improvements to the design of the station which were not covered in the
Design
element of the Audit.
A proactive approach to managing the risk of crime at a station which was not
covered in the
Management
element of the Audit.
A proactive approach to reducing crime at a station in a high crime and socially
excluded area.
There are plenty of good examples from Train Operating Companies who have
looked to tackle problems or potential problems in an innovative manner: e.g.
Partnership working with other agencies to promote a railway line and improve
the quality of service and station facilities e.g. Bittern Line, Norfolk.
Car park currently holds a Safer Parking award
Adopt a Station e.g. West Runton and Sheringham Women's Institutes who
maintain the appearance of the railway station.
Town Centre Radio Scheme e.g. Stowmarket.
Shop Watch
Station Watch
Sponsored a crime prevention display/initiative within the last 6 months to help
passengers avoid the risk of crime at the station
Sponsorship of Travelsafe Officers, Special Constables or security staff
Working in partnership with other agencies to deflect offenders e.g. schools visits
Involvement in running anti-crime and nuisance initiatives, including Anti-Social
Behaviour Orders.
Sponsored a crime prevention display/initiative
Installation of Automatic Ticket Barriers
¾
The maximum number of bonus points is 5.
Section
Marks
Passenger Security-Statement of Intent
Recording of Crime and Other Incidents
Responding to Incidents
Site Perimeters, Entrances and Exits
Informal Surveillance
Landscaping
Visibility
Information to Passengers
Calling for Help
Securing Passenger Property
Lighting
Formal Surveillance-CCTV
Formal Surveillance-Staff
Deployment, Role and Training
Staff Security
Ticketing and Cash
Maintenance
The Whole Journey
Bonus Section
Total
Additional Comments