Benchmark analysis
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Benchmark analysis

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Learn all about the services we offer
4 Pages
English

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HMIP Research and Development Team Questionnaire Findings: IRC benchmark analysisTinsley House IRC 2004 Immigration Detention Centres (Missing data has been excluded for each question.) This document gives a comparison of scores for Tinsley House 2004 and the IRC benchmark for 2004. SECTION 1: General Information (Not tested for significance)3101 Are you aged between 18 and 21 years?2 Have you been here for more than one month? 8483 33 12Is English your main language?82 504 Do you understand spoken English5 Do you understand written English 60 426 57 37Do you have any children under the age of 18?47 77 Are your children in Britain?Significantly better SECTION 2: Transfers and Escortsthan benchmark8 Did you spend more than four hours in the escort van to get to this centre? 46 36Significantly worse54 579 Were you treated well/very well by the escort staff? than benchmarkDid you know where you were going when you left the police station or when transferr10 32 34from another centre?No significant Before you arrived here did you receive any written information about what would 11 15 19 differencehappen to you?SECTION 3: Reception, first night and induction59 5512 Were you told why you were being detained in a language that you could understand?Were you given any written reasons why you were being detained in a language that 13 53 40you could understand?72 6614 Did you have any problems when you first arrived?35 2215 Did you receive any help ...

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HMIP Research and Development Team Questionnaire Findings: IRC benchmark analysis
Tinsley House IRC 2004
Immigration Detention Centres
(Missing data has been excluded for each question.)
This document gives a comparison of scores for Tinsley House 2004 and the IRC
benchmark for 2004.
Tinsley House 2
004 (n=39)
Benchmark for I
RCs (n=246)
SECTION 1: General Information (Not tested for significance)
1
Are you aged between 18 and 21 years?
3
1
0
2
Have you been here for more than one month?
8
4
8
3
Is English your main language?
33
12
4
Do you understand spoken English
82
50
5
Do you understand written English
60
42
6
Do you have any children under the age of 18?
57
37
7
Are your children in Britain?
47
7
SECTION 2: Transfers and Escorts
Significantly better
than benchmark
8
Did you spend more than four hours in the escort van to get to this centre?
46
36
9
Were you treated well/very well by the escort staff?
54
57
Significantly worse
than benchmark
10
Did you know where you were going when you left the police station or when transferr
from another centre?
32
34
11
Before you arrived here did you receive any written information about what would
happen to you?
15
19
No significant
difference
SECTION 3: Reception, first night and induction
12
Were you told why you were being detained in a language that you could understand?
59
55
13
Were you given any written reasons why you were being detained in a language that
you could understand?
53
40
14
Did you have any problems when you first arrived?
72
66
15
Did you receive any help/support with these problems?
35
22
16
Were you seen by a member of healthcare staff on reception?
97
81
17
When you were searched in reception was this carried out in a sensitive and
understanding way?
76
75
18
Were you treated well/very well in reception?
60
67
19
Did you receive a reception pack on your day of arrival?
54
44
20
Did you receive information about what was going to happen to you on your day of
arrival?
20
25
21
Did you receive information about what support was available to people feeling
depressed or suicidal on your day of arrival
23
15
22
Did you get the opportunity to make a free telephone call on your day of arrival?
51
45
23
Did you receive information about how to make routine requests on your day of arrival?
34
22
24
Did you receive something to eat on your day of arrival?
74
64
25
Did you receive information about visits on your day of arrival?
43
27
26
Did you feel safe on your first night here?
47
57
SECTION 4: Legal Rights and Respectful Custody
HMIP Research and Development Team Questionnaire Findings: IRC benchmark analysis
Tinsley House IRC 2004
Immigration Detention Centres
(Missing data has been excluded for each question.)
This document gives a comparison of scores for Tinsley House 2004 and the IRC
benchmark for 2004.
Tinsley House 2
004 (n=39)
Benchmark for I
RCs (n=246)
27
Can you get access to legal reference books?
60
32
28
Can you get access to information about appeal?
41
28
29
Can you get access to help with legal costs?
33
26
30
Can you get access to bail information?
35
23
31
Can you get access to your official papers to help your case?
14
21
33
Can you get access to official information reports on your country?
14
12
34
Do you have a solicitor or legal representative?
62
70
35
Have staff ever opened letters from your solicitor or your legal rep. When you
were n
present?
6
4
36
Is it easy/very easy to see an immigration officer when you want?
13
44
37
Have you had any monthly reviews of your case?
33
27
38
Did you receive the results in writing?
41
32
39
Were the results explained to you?
28
22
40
Are you normally offered enough clean, suitable clothes for the week?
25
77
41
Is it normally quiet enough for you to be able to sleep in your room at night?
33
73
42
Can you normally get access to your stored property if you need to?
46
62
43
Is the food very good/good?
49
43
44
Does the shop sell a wide enough range of goods to meet your needs?
37
61
45
Is it very easy/easy to get a complaint form?
9
33
46
Do you feel complaints are sorted out fairly?
17
12
47
Do you feel complaints are sorted out promptly?
3
1
1
48
Is it easy/very easy to contact the Independent Monitoring Board (BOV)?
12
7
49
Have any members of staff physically restrained you?
4
1
6
50
Have you spent a night in the segregation unit?
4
2
1
51
Do you have a member of staff you can turn to for help if you have a problem?
62
63
52
Do most staff treat you with respect?
86
83
SECTION 5: Safety
53
Have you ever felt unsafe in this centre?
33
26
54
Has another detainee or group of detainees victimised (insulted or assaulted) you here?
4
1
5
55
Has another detainee said anything insulting to you since you have been here?
4
7
56
Have you been hit, kicked or assaulted since you have been here by a detainee?
0
7
57
Have you experienced unwanted sexual attention
here from another detainee?
0
1
58
Have you been verbally or physically abused because of your cultural or ethn
background since you have been here by detainees?
4
6
HMIP Research and Development Team Questionnaire Findings: IRC benchmark analysis
Tinsley House IRC 2004
Immigration Detention Centres
(Missing data has been excluded for each question.)
This document gives a comparison of scores for Tinsley House 2004 and the IRC
benchmark for 2004.
Tinsley House 2
004 (n=39)
Benchmark for I
RCs (n=246)
59
Have you been verbally or physically abused because of your nationality since you ha
been here by detainees?
4
4
60
Have you ever been made to hand something over by other detainees?
0
1
61
Have you been verbally or physically abused because you were new here?
0
1
62
Have you been verbally or physically abused because of drugs?
0
0
63
Has a member of staff or group of staff victimised (insulted or assaulted) you here?
14
16
64
Has any member of staff said anything insulting to you since you have been here?
4
6
65
Have you been hit, kicked or assaulted since you have been here by any member
staff?
0
4
66
Have you experienced unwanted sexual attention
here in the Centre?
7
1
67
Have you been verbally or physically abused because of your cultural or ethnic
background since you have been here bya member of sta
14
4
68
Have you been verbally or physically abused because of your nationality since you have
been here by member of staf
7
5
69
Have you been verbally or physically abused because you were new here?
0
3
70
Have you been verbally or physically abused because of drugs?
0
1
71
If you have been victimised by detainees or staff, did you report it?
0
9
SECTION 6: Healthcare
72
What do you think about the health care in this centre? (Very good/good)
33
40
73
Do you have any health problems that have been caused by mistreatment?
25
21
74
Is an interpreter available if you need one during healthcare assessments?
0
25
75
Can you get access to prescription medication you were taking beforehand?
32
19
76
Can you get access to free condoms/contraception?
5
2
77
Can you get access to free sanitary products?
48
36
78
Can you get access to health information in your own language?
34
21
SECTION 7: Purposeful Activity
79
Are you involved in any education here?
35
52
80
Is the education helpful?
35
51
81
Would you like to work here?
59
36
82
Is there enough to do to fill your time here?
49
48
83
Can you go to the library at least once a week?
62
57
84
Can you go to the gym three or more times a week?
28
25
SECTION 8: Communication
85
Is it easy/very easy to receive incoming calls?
59
37
86
Is it easy/very easy to make outgoing calls?
66
41
87
Is it easy/very easy to send letters?
24
35
88
Is it easy/very easy to receive letters?
20
43
89
Are you able to send a fax to your legal rep. Free of charge
31
23
HMIP Research and Development Team Questionnaire Findings: IRC benchmark analysis
Tinsley House IRC 2004
Immigration Detention Centres
(Missing data has been excluded for each question.)
This document gives a comparison of scores for Tinsley House 2004 and the IRC
benchmark for 2004.
Tinsley House 2
004 (n=39)
Benchmark for I
RCs (n=246)
90
Are you able to send letters to your legal rep. Free of charge
25
18
91
Have you had a visit since you have been in here from your family or friends?
56
24
93
Have you had a visit since you have been here from Community groups or volunte
visitors?
29
16
94
Have you had a visit from your solicitor/legal representative?
6
46