DecJan Audit
2 Pages
English
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DecJan Audit

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Learn all about the services we offer
2 Pages
English

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Due to Eric's absence again very well attended. Janet Nelson, OQL last month, for Xerox- Consulting, gave us a wonderful talk on related business on the Customer Loyalty and Retention. Ms. Nelson West-Coast, I had the is a Six-Sigma Black Belt and is proficient pleasure of presiding in Lean Manufacturing, and she uses and over a couple of our advocates these methodologies with her monthly events, notably numerous client companies. She discussed the Leadership the most successful methods she and her Committee and the colleagues have employed to keep customers Dermot J. HealyNovember Dinner coming back. Also, with everybody these Meeting. days utilizing surveys to determine the Voice At the Leadership Committee, we are of their Customer, she assisted us by listing continuing with the planning of future events of numerous Do's and Don'ts in their creation. which will be of great value to our This topic was very well received and there membership, both short and longer term. We were a lot of discussions during and after her will be rolling out many initiatives and talk. Many people gave examples of customer programs over the coming months. The service related experiences, both good and Dinner is optional. You can come for the presentation only which begins at 7:30 PM. There Annual Conference (April 6, 2006) and an bad, in personal and work situations.is no charge for attendance at the program. See www.asqrs.org for more information.ASQRS ...

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Due to Eric's absence
last month, for Xerox-
related business on the
West-Coast, I had the
pleasure of presiding
over a couple of our
monthly events, notably
the Leadership
Committee and the
November Dinner
Meeting.
At the Leadership Committee, we are
continuing with the planning of future events
which will be of great value to our
membership, both short and longer term.
We
will be rolling out many initiatives and
programs over the coming months.
The
Annual Conference (April 6, 2006) and an
ASQRS Volunteer and Member Appreciation
Night at the Rochester Americans Hockey
(February 17, 2006) are just two we can all
put in our diaries.
The Dinner Meeting in November was
again very well attended. Janet Nelson, OQL
Consulting, gave us a wonderful talk on
Customer Loyalty and Retention.
Ms. Nelson
is a Six-Sigma Black Belt and is proficient
in Lean Manufacturing, and she uses and
advocates these methodologies with her
numerous client companies. She discussed
the most successful methods she and her
colleagues have employed to keep customers
coming back.
Also, with everybody these
days utilizing surveys to determine the Voice
of their Customer, she assisted us by listing
of numerous Do's and Don'ts in their creation.
This topic was very well received and there
were a lot of discussions during and after her
talk.
Many people gave examples of customer
service related experiences, both good and
bad, in personal and work situations.
I wish, on behalf of the ASQ Rochester
Section, all our valued members a happy and
festive Holiday Season.
See you all in 2006!
Dermot J. Healy
Chair-Elect ASQ Rochester Section
Dinner Meeting Update and January Preview
Wanted: Treasurer
Welcome New Members!
Dinner is optional. You can come for the presentation only which begins at 7:30 PM. There
is no charge for attendance at the program. See
www.asqrs.org
for more
information.
Wednesday, Jan. 18, 2006*
The Wishing Well
1190 Chili Ave., Rochester
Mark Hehl: “Avoiding Moving Operations Overseas”
Task Group: Customer Service
Thursday, Feb. 16, 2006
Logan’s Party House
1420 Scottsville Rd., Rochester
“Health Care” (speaker TBD)
Task Group: Health Care
Wednesday, March 22, 2006
Rick’s Prime Rib
889 Buffalo Rd., Rochester
“MCC Six Sigma Program” (speaker TBD)
Task Group: Six Sigma
Thursday, April 20, 2006
Logan’s Party House
1420 Scottsville Rd., Rochester
Ed Biernat: “Lean Tools”
Task Group: Healthcare
Wednesday, May 17, 2006
The Wishing Well
1190 Chili Ave., Rochester
Grant O’Brien: “AS 9100 Aerospace”
Task Group: Small Business
Dermot J. Healy
Date: Friday, February 17, 2006 at 7:35pm
Cost: $10.00 per person, which includes food and soda in private
party-room and ticket to game
Please contact Dermot Healy at healy_dermot@hotmail.com
Or call 585-256-2001 prior to February 8 2006
This will be an excellent networking opportunity and a great family night out!
*see story inside for more details.
Top; Janet Nelson delivers her talk on Customer
Loyalty and Customer Satisfaction.
Right; Jim Coates congratulates Janet Nelson.
The ASQ Rochester Section will be electing a new Treasurer for the 2006-2007
fiscal year (July 2006 to June 2007).
The position requires a good understanding
of budgeting and a basic knowledge of accounting.
Basic computer skills are also
required. The Section uses a QuickBooks software package.
Total commitment
is approximately 10 hours per month plus monthly leadership and dinner meetings.
Primary duties include:
Maintaining the Rochester Section financial records
Preparing the annual budget and monthly reports
Collecting Rochester Section mail
Issuing checks for expenses
Processing credit card transactions and making deposits from Section functions
Reconciling monthly account statements
Preparing and submitting the annual financial report
The term is officially one year, however, it is typical to hold the position for
consecutive terms. Please contact Jim Schwartz if you have any questions (work:
453-3328; home 349-0493).
Thanks to all who attended our November dinner
meeting at the Crowne Plaza in Rochester.
Janet
Nelson gave an excellent presentation on Customer
Loyalty and the subtle differences between customer
loyalty and customer satisfaction.
Thank You, Janet!
On December 15th, Gary Ennis gave a
presentation on the "Basics of Lean," which was a
very interesting presentation, complimenting our
Small Business Task Group.
Also, coming up in January we have Mark Hehl
coming in from out of town to speak to us about
"Avoiding Moving Operations Overseas."
So mark
your calendar for January 18th at the Wishing Well.
Thanks and see you at the dinner meetings.
Wednesday, January 18, 2006
“AVOIDING MOVING OPERATIONS
OVERSEAS”
Mark Hehl, President, Hehl & Associates
Place: The Wishing Well Restaurant, 1190 Chili Avenue,
Rochester, NY 14624
Agenda:
5:30 PM
Customer Service Task
Group
6:00 PM
Registration
6:30 PM
Dinner
7:30 PM
Program
Today more North American businesses are seriously
considering moving some or all of their operations to China
or other low cost areas. This presentation explores this current
movement and is intended to help those organizations facing
this decision to make the correct choice.
There are ways to
keep operations at home!
Speaker Mark Hehl is President of Hehl & Associates,
which provides offshore supply chain development consulting
services.
His efforts have produced significant increases in
quality, meaningful reductions in lead times and substantial
cost savings.
Previously, Mr. Hehl was Manager of Worldwide Quality
for The Timex Corporation.
During his tenure, he
implemented quality improvement and Six Sigma initiatives
with the supply base in China.
His work experience spans many industries including
aerospace, metal parts, plastics, glass, consumer products,
pharmaceuticals, textiles, cosmetics and automotive. He holds
a BS Degree in Electrical Engineering from the New York
Institute of Technology and a MS Degree in Management
from the Polytechnic Institute of New York. Mark was a
Delegate and featured presenter (Quality Improvement in
China) at the Third China-American Quality Symposium
held in Shanghai, China, September 2004.
For reservations, call (585) 234-8630 by noon on Tuesday,
January 17. The cost is $18.00 (student members are $5.00).
Cash, check, and credit card payment is accepted. There is
no charge to attend the talk only (without dinner), but please
call to reserve a seat. To cancel, call 234-8630 by noon on
January 17. Walk-ins are welcome.
You do not have to be an ASQ member to attend. All are
welcome. Membership forms are available at each meeting.
For more information about ASQRS including membership,
contact Eric Alden, Eric.alden@usa.xerox.com.
Please welcome the new members of the
Rochester Section of ASQ who joined our
organization in November 2005. Best wishes
to all!
John Bianchi
Beth Donohue
Mark Elledge
Deanna Geisel
Marie Lawton
John Lughart
Douglas Matthews
Patricia Merkle
Robert Mindler
Richard Schumach
David Strouse