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Frost & Sullivan Presents the Customers' Perspective of the Future of Enterprise Communications

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Frost & Sullivan Presents the Customers'Frost & Sullivan Presents the Customers' Perspective of the Future of Enterprise Communications PR Newswire MOUNTAIN VIEW, California, March 25, 2014 -- Out of all technologies surveyed, business-grade softphones, tablets and UCC services lead in growth over the next three years The market for enterprise communication solutions in the United States and Europe offers considerable growth opportunities but is also facing a number of challenges including regulatory issues and limited understanding of unified communications (UCC) technologies and their benefits. Vendors must educate customer organizations on the benefits of UCC and take a more consultative approach to their sales efforts — focusing on business needs and value, instead of the technology alone. They would also do well to deliver UCC solutions that improve regulatory compliance at a lower cost given that IT decision-makers consider this the primary challenge for their departments today. A new customer research analysis from Frost & Sullivan, The Future of Enterprise Communications from a Customer Perspective, details the findings of a web-based survey of 1,028 decision-makers for IT-related purchases in the U.S. and Europe.

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Published 25 March 2014
Reads 3
Language English
Frost & Sullivan Presents the Customers' Perspective of the Future of Enterprise Communications

PR Newswire

 

-- Out of all technologies surveyed, business-grade softphones, tablets and UCC services lead in growth over the next three years