The Palm Centre Speeds Exotic Plants to Customers with NetDespatch Integration
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The Palm Centre Speeds Exotic Plants to Customers with NetDespatch Integration

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The Palm Centre Speeds Exotic Plants to Customers with NetDespatch Integration PR Newswire MARLOW, England, June 7, 2012 MARLOW, England, June 7, 2012 /PRNewswire/ -- Exotic plant specialist The Palm Centre has selected innovative NetDespatch powered technology to

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The Palm Centre Speeds Exotic Plants to
Customers with NetDespatch Integration
PR Newswire
MARLOW, England, June 7, 2012
MARLOW,
England
,
June 7, 2012
/PRNewswire/ --
Exotic plant specialist The Palm Centre has selected innovative NetDespatch
powered technology to streamline the processing of thousands of orders
purchased from its online store.
The Palm Centre now relies on seamless systems integration from its Orderwise
stock management system to its parcel carrier, which is provided by
NetDespatch using its 'Connector' application to stream order data securely to
the NetDespatch web-based parcel shipping platform. This powerful solution
enables automatic order capture, fulfilment and carrier label production in real-
time as customers buy their plants online. The information is also relayed to
The Palm Centre's local APC Overnight depot, Wey Group International.
Managing and fulfilling orders is a complex and resource intensive issue if
tackled manually. The new integrated online order, stock and despatch
management system provides an elegant solution that means information is
entered only once at point of order. This ensures data accuracy and
operational efficiency from online sales and stock management, through to
despatch and delivery, reducing the potential for errors to arise.
"We chose this integrated solution based on exhaustive research of the
software marketplace. When it comes to fulfilling a customer order, we can
now do it in three clicks. We believe it to be the best fit for our operation as it
replaces a lot of manual, time-consuming data entry processes that can create
bottlenecks for order fulfilment and will save the business the cost of employing
a dedicated orders administrator," says Robert Besant Trade manager at The
Palm Centre.
"After customers purchase their selected plants on our web site, the
information they key in automatically streams through to the Orderwise
system; this, in turn, activates order fulfilment procedures, prints the labels,
and books the parcel collection with the courier. Also, using NetDespatch's
Connector means that we have flexibility in how, when and where we print
labels," continues Robert Besant.
NetDespatch integrated parcel shipping systems are available for most UK
carriers, are entirely web-based, and can be accessed from anywhere, at
anytime. The systems are also flexible and scalable in order to support future
business growth.
Martin Gibbons originally founded The Palm Centre -
http://www.palmcentre.co.uk - in 1986. The nursery covers five acres, including
glasshouses and display areas, and is situated in the old kitchen gardens of
Ham House by the Thames in Richmond,
Surrey
.
http://www.netdespatch.com