Uniphore Software Systems Teams With Nuance Communications to Expand Speech Recognition and Voice Biometrics for Banks in India

Uniphore Software Systems Teams With Nuance Communications to Expand Speech Recognition and Voice Biometrics for Banks in India

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Uniphore Software Systems Teams With Nuance Communications to Expand Speech Recognition and Voice Biometrics for Banks in India PR Newswire CHENNAI, June 27, 2012 CHENNAI, June 27, 2012 /PRNewswire/ -- Uniphore Partnership Leverages Nuance Customer Service Solutions for Expansion of Financial Services in the Rapidly Growing Indian Market Nuance Communications, a leading provider of voice and language solutions and Uniphore Software Systems, a fast-growing software company focused on delivering speech-based mobility solutions to businesses, announced a partnership that will expand the use of Nuance Speech Recognition and Voice Biometric Solutions in banking institutions throughout India. Nuance Voice Biometrics solutions enable a cost-effective and secure way to authenticate customers using their voice as their password. Speech as a medium for authentication is especially important in rural areas of India, where personal computer (PC) ownership and web-based banking is limited, and literacy levels are lower than in other parts of the country. By leveraging Nuance solutions, Uniphore has developed a mobile voice banking application that identifies customers with voice biometrics, and processes the entire transaction through the use of speech-based navigation. Users can conduct banking and commercial transactions with any mobile phone, including low-cost feature phones, entirely through automated conversation.

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Uniphore Software Systems Teams With
Nuance Communications to Expand Speech
Recognition and Voice Biometrics for Banks in
India
PR Newswire
CHENNAI, June 27, 2012
CHENNAI
,
June 27, 2012
/PRNewswire/ --
Uniphore Partnership Leverages Nuance Customer Service Solutions
for Expansion of Financial Services in the Rapidly Growing Indian
Market
Nuance Communications, a leading provider of voice and language solutions
and Uniphore Software Systems, a fast-growing software company focused on
delivering speech-based mobility solutions to businesses, announced a
partnership that will expand the use of Nuance Speech Recognition and Voice
Biometric Solutions in banking institutions throughout
India
.
Nuance Voice Biometrics solutions enable a cost-effective and secure way to
authenticate customers using their voice as their password. Speech as a
medium for authentication is especially important in rural areas of
India
, where
personal computer (PC) ownership and web-based banking is limited, and
literacy levels are lower than in other parts of the country.
By leveraging Nuance solutions, Uniphore has developed a mobile voice
banking application that identifies customers with voice biometrics, and
processes the entire transaction through the use of speech-based navigation.
Users can conduct banking and commercial transactions with any mobile
phone, including low-cost feature phones, entirely through automated
conversation. All transactions occur in real-time, have local language options,
and provide customers with account updates using Nuance text-to-speech and
outbound text message technologies.
The Uniphore partnership expands Nuance's capabilities in
India
, which is
among the fastest growing economies in the world. Uniphore will ensure
rigorous compliance with banking regulations across the country, enabling
these institutions to extend their services to diverse segments of the population
without investing in cost-intensive infrastructure or hardware. Ultimately the
partnership will extend to the development of applications in other verticals,
including mHealth and mCommerce.
Sunny Rao, Managing Director,
India
and
South East Asia
, Nuance
Communications
, said, "At Nuance, we believe that the use of voice
biometrics in financial service applications provides the most scalable, secure
and cost effective means of protecting and serving the interests of rural
consumers in
India
. In combination with Uniphore, we will be able to develop
safe, convenient banking applications for this market - to help make true
financial inclusion a reality."
Umesh Sachdev, Co-Founder and CEO, Uniphore Software Solutions
,
said, "Uniphore exists to deliver voice-based applications that promote business
outreach across all social, economic, and geographic markets by leveraging the
ubiquity of mobile phones in India. Nuance's Speech Recognition and Voice
Biometric Solutions are the best in the industry and with local support resources
Nuance is the perfect partner. We are very excited by the possibilities of
utilizing Nuance's solutions on behalf of our customers to deliver secure,
convenient banking applications to the rural market - taking rural banking and
eventually mHealth and mCommerce to a whole new level."
The Uniphore Mobile Voice Banking application is powered by Nuance
VocalPassword, an advanced voice biometric solution that verifies a speaker's
identity based on voice samples acquired during interactions with voice, web, or
mobile apps. The application also leverages Nuance Recognizer, the industry
leading Automatic Speech Recognition (ASR) engine, to enable speech-based
navigation of transactions. Mobile Voice Banking supports 14 languages and
dialects common in
India
, including Indian English, Hindi, Bengali, Gujarati,
Kannada, Malayalam, Marathi, Oriya, Punjabi, Tamil, Telugu, Assamese and
Bhojpuri, and Urdu.
About Nuance Communications Inc.
Nuance Communications (NASDAQ: NUAN) is a leading provider of voice and
language solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience more
compelling by transforming the way people interact with information and how
they create, share and use documents. Every day, millions of users and
thousands of businesses experience Nuance's proven applications. For more
information, please visit www.nuance.com.
About Uniphore Software Systems
Uniphore's mission is to harness the power of voice to transform any ordinary
mobile phone into an enterprise-class service delivery platform. Uniphore's
solutions connect businesses with customers, partners and employees via
multilingual speech recognition and voice biometrics capabilities by elegantly
integrating voice and data (GPRS, 3G) technologies to deliver an efficient,
cloud-based, enterprise mobility service delivery platform. Uniphore boasts a
roster of high-profile, satisfied customers across multiple verticals - financial
service providers (mobile commerce & banking), FMCGs & NBFCs (sales force
automation), and agriculture, healthcare, & education (content delivery
services). For more information, visit us at www.Uniphore.com
Nuance and the Nuance logo are trademarks or registered trademarks of
Nuance Communications, Inc. or its affiliates in the United States and/or other
countries. All other company names or product names may be the trademarks
of their respective owners.
Primary Media Contact: Ayonava Bagchi, ayonava@iconnectenterprise.com,
91-9818774606
Secondary Media Contact: Niraj Sharma, niraj@iconnectenterprise.com, 91-
9810093472