audit QSE support
3 Pages
English
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audit QSE support

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Learn all about the services we offer
3 Pages
English

Description

PQB D 39 S QSE internal auditD 39QSE internal audit Goal1 Scope2 Normative references3 Definitions4 Principles5 Audit programme5.1 General5.2 Objectives5.3 Responsibilities5.4 Implementation5.5 Records5.6 Audit programme review6 Audit realization6.1 General6.2 Initiating6.2.1 Objectives, scope and criteria6.2.2 Situations and feasibility6.2.3 First contact6.3 Document review6.4 Preparing the audit6.5 Audit realization6.5.1 Opening6.5.2 Audit evidence6.5.3 Audit conclusions6.6 Audit report7 Auditor competences7.1 General7.2 Personal attributes7.3 Knowledge and skills7.4 Training7.5 Auditor evaluationAnnexesGoal of the modu:l eTo realize an audit according to ISO 19 011 so as to be able to:• verify the conformity to practices and effectiveness of the processes• determine the effectiveness of the QSE integrated management system • help improve the QSE integrated management system www.pqb.fr 1 / 3 PQB D 39 S QSE internal audit1 ScopeThe worda udit comes from latin "audire" = to listen.Audit: systematic and independent survey to determine whether ...

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PQB D 39 S
QSE internal audit
D 39
QSE internal audit
Goal
1 Scope
2 Normative references
3 Definitions
4 Principles
5 Audit programme
5.1 General
5.2 Objectives
5.3 Responsibilities
5.4 Implementation
5.5 Records
5.6 Audit programme review
6 Audit realization
6.1 General
6.2 Initiating
6.2.1 Objectives, scope and criteria
6.2.2 Situations and feasibility
6.2.3 First contact
6.3 Document review
6.4 Preparing the audit
6.5 Audit realization
6.5.1 Opening
6.5.2 Audit evidence
6.5.3 Audit conclusions
6.6 Audit report
7 Auditor competences
7.1 General
7.2 Personal attributes
7.3 Knowledge and skills
7.4 Training
7.5 Auditor evaluation
Annexes
Goal of the module
: To realize an audit according to ISO 19 011 so as to be able to:
verify the conformity to practices and effectiveness of the processes
determine the effectiveness of the QSE integrated management system
help improve the QSE integrated management system
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PQB D 39 S
QSE internal audit
1 Scope
The word audit comes from latin "audire" = to listen.
Audit
:
systematic and independent survey to determine whether activities and results
comply with pre-established measures and are able to achieve the objectives
Usually audits are either internal or external.
The internal audits, called also first party audits are a requirement of the quality, safety and
environmental (QSE) management system standards (cf. ISO 9001 subclause 8.2, OHSAS
18 001, subclause 4.5.4 and ISO 14 001, subclause 4.5.5).
The external, customer (or supplier) and certification audits, called also of second and third
parties, are not within the scope of this module.
The internal audit is the most widespread tool to check and evaluate the effectiveness of an
integrated management system (IMS). Its purpose is in no case to find the weak points in
personnel. It has entered a company daily life as an inherent part of the QSE management
system.
Effectiveness
:
capacity to realize planned activities with minimum efforts
It's only through other people's eyes that one can really see one's weakness. Chinese
proverb
An audit is done of:
the QSE management system
a process
a product
a service
a project
Process
:
activities which transform inputs into outputs
The internal audit results are part of the inputs of the management review and allow the
identification of fields in which to improve the QSE management system.
Figure 1. Internal audit process
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PQB D 39 S
QSE internal audit
Interested party
:
person, group or company affected by the impacts of an organization
As shown in figure 1, for the internal audit process, top management (one of the interested
parties) is considered as a customer with its objectives, needs and expectations, which are
themselves related to the processes, products and customers. At the same time top
management is often the audit client.
2 Normative references
The advices given by the ISO 19 011 standard can be summarized in the following fields:
audit principles - clause 4
audit programme - clause 5
audit realization - clause 6
auditor competences - clause 7
A good knowledge of the QSE standards is required to understand and follow this module.
This module is based on the following generic and international standards:
ISO 9001 (2008): Quality management systems. Requirements
OHSAS 18 001 (2007): Occupational Health and Safety management systems.
Requirements
ISO 14 001 (2004): Environmental management systems. Requirements with
guidance for use
ISO 19 011 (2002): Guidelines for quality and/or environmental management systems
auditing
All these standards and many others can be ordered on the
ISO
web site, ISO store services.
3 Definitions
The beginning of wisdom is calling things by their right names. Confucius
The majority of the terms and definitions of the QSE standards are identical. A small part of
the terms have slightly different definitions.
Some terms specific to quality:
Customer
:
anyone who receives a product
Customer satisfaction
:
top priority objective of every quality management system related to
the satisfaction of customer requirements
Organization
:
a structure that satisfies a need
Product (or service)
:
every result of a process or activity
Quality
:
aptitude to fulfil requirements
Quality manual
:
document specifying the general measures taken by an organization to
obtain products or services of quality
Quality objectives
:
quality related, measurable goal that must be achieved
Supplier
:
an entity that provides a product
Some terms specific to occupational health and safety:
Acceptable risk
:
risk reduced to a tolerable level
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