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Registration Info Course Instructors REGISTER ONLINE AT www.aviem.com Dr. Carolyn V. Coarsey OR COMPLETE FORM BELOW: Name: Carolyn has an innovative approach to designing effective family assistance Company: training: she works with survivors, family members, and responders to discover post-Title: accident practices that help people heal and uses the results as the basis for her Address: curricula. Aviation Disaster Carolyn is the author of Handbook for City: Human Services Response: a practical Response & Family approach for helping people. This book is State: Zip: Assistance Workshop based on 18 plus years of interviews with survivors and family members of victims of Office Phone: airline crashes and other disasters as well as employees and agency personnel who A special 2-day workshop for airline, E-Mail Address: assisted them. Her doctoral dissertation airport and other aviation & emergency Psychological Aftermath of Air Disaster: response professionals What Can Be Learned For Training? clearly Course Fee is USD $200.00 documents the power that airline and Sponsored by: agency personnel have on survivors of Check or Money Order airline crashes. Visa/MasterCard American Express Jeff Morgan CARD NUMBER: Jeff Morgan created Aviem International, Inc. after a 20-year career with Delta Air and EXP DATE 3 DIGIT SECURITY CODE Lines, Inc. During his last six years at Delta ...

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Registration Info
Course Instructors

REGISTER ONLINE AT www.aviem.com

Dr. Carolyn V. Coarsey
OR COMPLETE FORM BELOW:

Name:
Carolyn has an innovative approach to

designing effective family assistance
Company:
training: she works with survivors, family

members, and responders to discover post-
Title:
accident practices that help people heal and

uses the results as the basis for her
Address: curricula.


Aviation Disaster
Carolyn is the author of Handbook for
City:
Human Services Response: a practical Response & Family

approach for helping people. This book is
State: Zip:
Assistance Workshop
based on 18 plus years of interviews with

survivors and family members of victims of
Office Phone:

airline crashes and other disasters as well as

employees and agency personnel who
A special 2-day workshop for airline,
E-Mail Address:
assisted them. Her doctoral dissertation
airport and other aviation & emergency

Psychological Aftermath of Air Disaster:
response professionals

What Can Be Learned For Training? clearly

Course Fee is USD $200.00
documents the power that airline and
Sponsored by:
agency personnel have on survivors of
Check or Money Order

airline crashes.


Visa/MasterCard American Express
Jeff Morgan

CARD NUMBER:


Jeff Morgan created Aviem International,

Inc. after a 20-year career with Delta Air
and
EXP DATE 3 DIGIT SECURITY CODE
Lines, Inc. During his last six years at Delta

he was instrumental in creating Delta’s first
ON BACK OF CARD
dedicated emergency management
BILLING ADDRESS (IF DIFFERENT FROM ABOVE)
department.


Jeff Morgan is widely recognized within the
airline industry for creating the program

that set the standard for how airlines

respond to disaster with the joint


Delta/Swissair response to the Flight 111


tragedy in Halifax, Nova Scotia.
September 1-2, 2004
FAX form to 1.678.623.0437 or mail to:
Phoenix Airport Marriott Hotel
Aviem International, Inc. provides full
Aviem International, Inc.
support for airlines, both in pre-accident
1200 Abernathy Rd, Suite 1700
planning & training as well as post-disaster
support.
Atlanta, Georgia 30328
Conact us via e-mail at: workshops@aviem.comDay 1 Day 1 (Cont’d)
Day 2 (Cont’d)


Day 1 focuses on the operational and logistical
7. The arrival of the home office Go 9. Best practices based on survivor
challenges personnel face in the first 24 hours
Team and integration of local staff feedback
following a disaster.
and emergency home office teams.
10. Employee Transcendence, i.e., helping

employees move beyond the trauma
This workshop focuses on those tasks and


challenges that airline station personnel,
airport employees and other local

governmental and non-governmental
Day 2
organizations must address in the immediate
aftermath of a disaster, before other major
Additional Information
resources are able to arrive on scene.
Day 2 will provide a solid foundation for

dealing with the complex issues surrounding
Both days will include actual examples from
On Day 1 you will learn: transportation disasters as it relates to
recent accidents, videos and ample group

assisting both passenger and family survivors.
interaction. You may also meet real survivors
1. The importance of the local station
who may join us during the program.
emergency response plan. On Day 2 you will learn:


a. Key elements Our training focuses on helping you understand
1. The role of leadership in interacting
“HOW” to handle these many critical tasks
with the public during disaster
b. Roles & responsibilities
rather than just telling you what you must do.
response
All topics are presented with easily
c. Facilities
understandable concepts.
2. Why an effective response to the first
2. Integrating the airport plan with your

24-48 hours of disaster is crucial to
local station plan.
Location: The workshop will be held at the
the long-term healing of the public as
Phoenix Airport Marriott Hotel. Out of town
well as the agency and airline
3. The critical areas of local activity
participants may contact the Marriott for
employees
including:
accommodations. The hotel is located at 1101
a. Friends & Relatives Reception
3. Guidelines for communicating with North 44th Street Phoenix, AZ 85008.
Center
survivors based on latest trauma Phone: 1 602-273-7373 Fax: 1 602-273-7333

b. Survivor Reception Center research findings
Breaks/Lunches: Workshop fee includes
c. Media Center
4. Presentations by actual
break refreshments and lunch. Please let us
d. Local Command Center
passenger/family survivors of air
know of any special dietary considerations.
disasters
e. Airport Command Center
Hours: Sessions will run from 8:30 AM to 5:00
4. Coordination with local responders:
5. The most common “second assaults”
PM each day.
or unintentional harms heaped upon
a. Red Cross
survivors during initial response
b. Airport Authority
c. Fire 6. Grief: what research shows that helps
survivors in the healing process
d. Police
e. Medical Examiner
7. Actual case studies of incidents and
accidents from the station perspective
5. Integrating external resources
and exercises in dealing with the
a. How to get additional help
survivor/employee issues at the
until corporate teams arrive
airport
b. Mutual Aid – Pros/Cons
8. Why family members and passenger
c. Other external resources
survivors often wish to travel to the
site and receive personal belongings
6. Transition to off site Family Assistance
of loved-ones who perish
and Joint Operations Centers