Program Audit Surveys The Results
30 Pages
English
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Program Audit Surveys The Results

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Downloading requires you to have access to the YouScribe library
Learn all about the services we offer
30 Pages
English

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Program Audit SurveysThe ResultsKeith Curry LanceDirectorLibrary Research Service„„„„„„BackgroundProgram audits mandated by Governor’s Office and CDEUtilization and evaluation analysesEvaluation perspectives: customer satisfaction w/service delivery as well as impact assessment3 surveys: CRC, RLSS, CSLEvery public, school and academic library received 1 of the 3Results representative at state level only„„Colorado Resource CenterInterlibrary loan and reference services are the most utilized and most highly rated CRC services.No stop service and training are very distant seconds in terms of usage, but are also highly rated.Colorado Resource CenterGood or ExcellentService UsedInterlibrary loan 75% 99%Reference 63% 100%No stop 20% 100%Training 13% 100%„„Regional Library Service SystemsMost utilized RLSS services are those that facilitate communication.Grant application assistance (State Funding, LSTA, etc.) is also popular. Regional Library Service SystemsPublic Schoollibraries LMCsMost utilized servicesGrant assistance 74% 67%Membership directory 90% 95%Newsletter/mailings/e-mail 97% 95%System retreat, etc. 94% 82%Courier service 87% 77%„„„„„Regional Library Service SystemsPublic libraries and school library media centers rate RLSS highly on:Training discountsRLSS websitesInformation Literacy and CSAP consultingCooperative purchasing agreements, RLSS professional collections, and finding aidsRegional ...

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Program Audit Surveys The Results
Keith Curry Lance
Director
Library Research Service
Background
„
„ „
„ „
„
Program audits mandated by Governors Office and CDE Utilization and evaluation analyses Evaluation perspectives: customer satisfaction w/service delivery as well as impact assessment 3 surveys: CRC, RLSS, CSL Every public, school and academic library received 1 of the 3 Results representative at state level only
Colorado Resource Center
„
„
Interlibrary loan and reference services are the most utilized and most highly rated CRC services.
No stop service and training are very distant seconds in terms of usage, but are also highly rated.
Colorado Resource Center
Service
Interlibrary loan
Reference
No stop
Training
Used
75%
63%
20%
13%
Good or Excellent
99%
100%
100%
100%
Regional Library Service Systems
„
„
Most utilized RLSS services are those that facilitate communication.
Grant application assistance (State Funding, LSTA, etc.) is also popular.
Regional Library Service Systems
Most utilized services
Grant assistance
Membership directory
Newsletter/mailings/e-mail
System retreat, etc.
Courier service
Public libraries
74%
90%
97%
94%
87%
School LMCs
67%
95%
95%
82%
77%
Regional Library Service Systems
„Public libraries and school library media centers rate RLSS highly on: „Training discounts „RLSS websites „Information Literacy and CSAP consulting „Cooperative purchasing agreements, RLSS professional collections, and finding aids
Regional Library Service Systems
Most highly rated services
Discounted training
System website
CSAP consulting
Info Lit consulting
Coop. purchasing
System prof. collection
Finding aids
Public libraries
100%
100%
100%
100%
100%
100%
100%
School LMCs
100%
96%
75%
84%
90%
82%
94%
Colorado State Library
„
As for RLSS, all types of libraries rate CSL highly on services that facilitate communication and funding.
Colorado State Library
Most utilized services
Monthly mailing
Newsletter
State funding
CO Virtual Library
Public School Academic libraries LMCs libraries
93%
83%
87%
90%
93%
81%
88%
91%
85%
69%
69%
92%
Colorado State Library
„
„
Most services specifically designed for public libraries and school library media centers are rated moderately highly.
Highly rated exceptions:
„Technology/e-rate consulting,
„CO2 school library impact study
„Info. Lit. guidelines