VSE QUALITY AUDIT PLAN
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VSE QUALITY AUDIT PLAN

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VSE QUALITY AUDIT PLAN CY 2009 PURPOSE The purpose of the internal audit process described in this plan is to conduct reviews of VSE's quality system to determine the degree to which it complies with the requirements of ISO 9001:2000, VSE's quality policy and external contract requirements. Quality audits are one of the many tools utilized for quality improvement and for reporting to executive management on the suitability and effectiveness of the quality system to meet quality objectives. Formal internal audits are conducted in accordance with procedure QMP-107. SCOPE As of January 1, 2009, the scope of the CY 2009 internal audits will include the following VSE Operational/Staff Units at the stated locations. Off-site work sites will be selected from active projects as appropriate. Operational Units and Staff Units to be audited include: SED Huntington VA E&LD Huntington VA, Ashland VA, Ladysmith VA FMD/NAD Lexington Park MD FMD/SELD Chesapeake FMD/SELD Chula Vista CA VCG Huntington BAV Huntington VA, Chesapeake VA HR Huntington VA QM Huntington Business Capture Center Huntington VA ITSD Huntington Contracts Huntington Purchasing Huntington Reference documentation may include the ISO 9001:2000 Standard, the VSE Quality Manual, QM-2000, and/or various contracts, regulations or specifications. English is the language spoken at all the facilities in the scope of this internal audit plan. All proprietary information and ...

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VSE QUALITY AUDIT PLAN
CY 2009
PURPOSE
The purpose of the internal audit process described in this plan is to conduct reviews
of VSE's quality system to determine the degree to which it complies with the
requirements of ISO 9001:2000, VSE's quality policy and external contract
requirements. Quality audits are one of the many tools utilized for quality improvement
and for reporting to executive management on the suitability and effectiveness of the
quality system to meet quality objectives. Formal internal audits are conducted in
accordance with procedure QMP-107.
SCOPE
As of January 1, 2009, the scope of the CY 2009 internal audits will include the
following VSE Operational/Staff Units at the stated locations. Off-site work sites will be
selected from active projects as appropriate.
Operational Units and Staff Units
to be audited include:
SED
Huntington VA
E&LD
Huntington VA, Ashland VA, Ladysmith VA
FMD/NAD
Lexington Park MD
FMD/SELD
Chesapeake VA
FMD/SELD
Chula Vista CA
VCG
Huntington VA
BAV
Huntington VA, Chesapeake VA
HR
Huntington VA
QM
Huntington VA
Business Capture Center
Huntington VA
ITSD
Huntington VA
Contracts
Huntington VA
Purchasing
Huntington VA
Reference documentation may include the ISO 9001:2000 Standard, the VSE Quality
Manual, QM-2000, and/or various contracts, regulations or specifications.
English is
the language spoken at all the facilities in the scope of this internal audit plan.
All
proprietary information and documents examined shall be safeguarded and protected
accordingly.
Classified Defense Department information, data and documents are not
within the scope of this internal audit plan.
2009 - Revision 1.0
PRINTED COPIES ARE UNCONTROLLED
AUDIT FREQUENCY
Audits are conducted on a continuous basis throughout the entire calendar year (Jan –
Dec).
AUDIT CRITERIA
Audit criteria are defined in Attachment 1 to this document. Audits may be conducted
by any of the following methods: reviewing existing data records/reports, attending
meetings, interviewing employees or customers, conducting surveys, or participating in
process improvement projects. Defined metrics for the corporate quality objectives are
documented in Attachment 2.
AUDIT SCOPE
The scope of the VSE QMS Audit Plan will include all seven (7) core processes once
within a 12 month yearly cycle (Jan – Dec). Audits may be conducted at any time
during this yearly cycle. Portions of core processes may be audited at different time
intervals, providing the remaining un-audited portions are audited sometime during the
yearly cycle. For example, if core process 1, 2 were fully audited, and a portion of core
process 6 was audited in May, June, and September respectively, prior to the year end
cycle (Dec), core processes 3, 4, 5, and 7 would require a full audit, as well as the
remaining portion of 6.
Exceptions to the full scope may be based on situations such as previously covered
criteria via monthly summary report(s), ongoing corrective or preventive actions,
customer (internal and external) complaints or satisfaction feedback, known process
issues, previous or current improvements, and previous internal or external audit
coverage. Rational for exceptions must be documented by the Management
Representative and approved by the CEO/President/COO prior to the audit.
AUDIT PREPARATION
Prior to conducting any audit, the Auditor shall review the necessary documentation.
Preparation documents may include but are not limited to: financial or technical
spreadsheets, employee resume, employee training records, current project plans,
current quality plans, previous audit reports, previous or current corrective action
records, current or previous preventive action records, customer satisfaction or
dissatisfaction records, manager requests, current or previous improvement reports, or
previous surveillance audit reports.
Audit checklists may be used as deemed
necessary by the Auditor. Checklist formats are optional.
2009 - Revision 1.0
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(
Attachment 1
)
Internal Audit
Master Audit Criteria
Proposal Preparation – CP No.1
INPUT: Approved Bids for Identified Contracts.
Input Procedure(s): GPM-15
OE Record(s): OPTrack on-line records
OUTPUT: Winning Proposals.
Output Procedure(s): CPP-100, GPM-15
OE Record(s): CA-24.
Process Goal: 40% or better win rate (win rate-proposal basis as prime)
Contract Review – CP No.2
INPUT: Winning Contract or Purchase Order from Customer.
Input Procedure(s): CPP-106
OE Record(s): Same as output from CP-1
OUTPUT: Approved Contract by VSE
Output Procedure(s): CPP-106
OE Record(s): CA-22, CA-25, CA-25-1, CA-25-2, CA-25S
Process Goal: Core Process 2 Evaluation Factor not greater than Zero.
Project Planning – CP No.3
INPUT: Charge Number in Costpoint
Input Procedure(s): QMP-106
OE Record(s): Same as output from CP-2
OUTPUT:
Planning Documented to Run a Project.
Output Procedure(s): QMP-106
OE Record(s): Project Planning Documentation, HR-5, DD-1149, Meeting minutes.
Process Goal: 2 or less Customer Concerns per Division in a 12 month period per Division
Project Execution – CP No.4
INPUT: Manage Functions Based on Documented Plan.
Input Procedure(s): QMP-K001
OE Record(s): Same as output from CP-3
OUTPUT: Project Activity and Deliverables
Output Procedure(s): QMP-K001
OE Record(s): Meeting Minutes, Monthly Reports, PUR-1/Es, CA-25-1/2
Process Goal: 2 or less Customer Concerns per Division in a 12 month period per Division
2009 - Revision 1.0
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Verification and Validation – CP No.5
INPUT: Project Activity and Deliverables
Input Procedure(s): QMP-113, QMP-115, QMP-124
OE Record(s): Same as output from CP-4
OUTPUT: Accepted Project Deliverables IAW Contract/PO
Output Procedure(s): QMP-115
OE Record(s): QC-9, QC-10, Budget Data, 3
rd
Party Audit Data of Contract Requirements
Process Goal: 80% successful audit reports from listed external sources and Core Process 5
Evaluation Factor not greater than Zero.
Product Delivery – CP No.6
INPUT: VSE Accepted Project Deliverables
Input Procedure(s): QMP-126
OE Record(s): Same as output from CP-5 + Inventory records
OUTPUT: Customer Acceptance of Deliverables
Output Procedure(s): QMP-125
OE Record(s): CA-6, DD250, DD1149, PUR-18, GBL, Agent Confirmation Report
Process Goal: Zero% Damage Claims per Division
Quality System CP No.7
INPUT: Collected QMS Data
Input Procedure(s): QMP-100/103/104/107/111/112
OE Record(s): Internal Audit Reports, Customer Satisfaction Evaluations, Corrective/Preventive
Action Reports (including those output from CP-6)
OUTPUT: Effective Management of QMS
Output Procedure(s): QMP-108 and QMP-114
OE Record(s): LRQA Surveillance Reports, Management Review Reports, Internal audit data
Process Goal: Maintain ISO Registration and Core Process 7 Evaluation Factor not greater
than Zero.
2009 - Revision 1.0
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2009 - Revision 1.0
PRINTED COPIES ARE UNCONTROLLED
(Attachment 2)
Quality Objectives Metric Requirements
Quality Objective No. A
To maintain an established QMS
METRIC A1 – LRQA Surveillance Audit Reports w.o any Major NCs.
Continuously improve the QMS process(es) through employee involvement/process
improvement
METRIC A2 – Greater than 15% of all QMS masterlist documents are updated/changed
within a 12 month period.
Quality Objective No. B
Provide quality products/services that meet customer requirements/needs
METRIC B1 – 2 or less Customer Concerns per Division in a 12 month period.
Provide quality products/services that meet customer expectations
METRIC B2 – 80% successful Audit Reports from listed external sources.
Listed External Sources:
1)
Government Property
2)
Small Business
3)
Purchasing System
4)
Security (% based due to multiple audits)
5)
Accounting
METRIC B3 – Maintain a vendors/subcontractor rating system to ensure quality
products/services.
Provide products/services at a fair price
METRIC B4 – Customer is not charged/billed for work over authorized ceiling (ACC-
60).