The Ultimate Guide to Managing Work from Home Employees
72 Pages
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The Ultimate Guide to Managing Work from Home Employees

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Learn all about the services we offer
72 Pages


This guide will show you how to set up an ideal home office, how to to manage employees who work from home and best practices for working from home. Visit:



Published by
Published 28 May 2020
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Language English
Document size 7 MB


The Ultimate Work
from Home Guide
Everything you need to know to
setup and manage work from home
employees }
Struggling to nd what
your work from home /
remote employees are
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The Ultimate Guide to Managing Work from Home Employees
If you or your employees work from home (WFH), a co-working
space, coffee shop, or someplace else, this guide is for you.  
In this guide, you will learn how to set up a quality workspace for
working from home, best practices to stay productive, how to hire
and manage remote employees. With this guide by your side, you
and your business will thrive by having the right people, processes,
tools and mindset for working from home.  
We identi ed early the trend to hire remote employees and created
HiveDesk to help businesses that hire remote employees. Over the
years, we have learnt quite a bit about managing a remote team
from our customers as well as our own team. We created this
detailed work from home guide to share that knowledge and help
you succeed with remote employees.   
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The Ultimate Guide to Managing Work from Home Employees
Work from home trends, bene ts & issues
The COVID-19 crisis has turned virtually every business into a
remote business. But even before the crisis, remote work had been
gaining popularity in software, outsourcing, ecommerce, marketing
agencies, design & law rms, accountants, architects and many
other service businesses.  
Remote work or working from home has been growing in
popularity since the early 2010s. By 2019, 48% of US workers were
working remotely at least once per week, and 30% were full-time
remote workers. 
The reason for this popularity is in the win-win proposition working
from home delivers to both business and employees. While
employees can better balance their work and life, business can
access critical talent, build employee loyalty and reduce cost.  
These underlying bene ts, combined with the new found
acceptance for remote work, will lead to many businesses
continuing with the work from home practice even after the crisis is
over. Learning how to be productive and manage a remote team
are going to be crucial business skills for many of us.
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The Ultimate Guide to Managing Work from Home Employees
The right work from home mindset
Working from home is very different from working in of ce. There is
no manger looking over your shoulder. But it also means that you
can’t watch people reporting to you. There are no colleagues to talk
to and have lunch with. While work is the same, the work
environment is fundamentally different. You need a very different
mindset and thought process when working from home.
There is both time and peer pressure when you work in an of ce.
When you see others working, it both motivates and pressurizes
you to work harder. It’s very easy for someone to fall off the pace
when working from home as there is no one around to set the pace.
When you work in an of ce, you follow a routine that’s set by of ce
timings. In a work from home setup, there is no time pressure to get
ready and do things at a speci c time. You can create a work from
home schedule, but there is no one around to enforce it. You need a
lot more discipline and commitment when working from home.
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The Ultimate Guide to Managing Work from Home Employees
You also need to change the way you communicate with your team.
You need to become comfortable talking to people over phone and
computer. When you work in an of ce, you spend more time
meeting people at work than your family or neighbors. But it’s the
reverse when you work from home. It takes some time to get used
to it, but it’s easier than developing the discipline to complete your
One area where you would experience a lot of differences is in
ideation and problem-solving process. When you are in of ce, you
can just walk up to others and bounce things off them. You get
many ideas during casual chat with co-workers. 
But when you are working from home, you don’t have that luxury.
Of course you can call people to talk, but they may be busy and not
answer the call. So you need to think through issues a lot more
yourself instead of relying on others for help.
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The Ultimate Guide to Managing Work from Home Employees
The ideal work from home setup
You may think that setting up the home of ce is a straight forward
thing. Just push the table against a wall or window, get a chair,
hook up a computer and you are done. But if you really want to be
productive and effective, you need to put a lot more thought into
your work from home setup.
The location of your work space in your home is critical to your work.
You need a space that’s relatively quiet and has enough space for a
comfortable setup. A room that has enough space and a door to
close off the noise can be used for home of ce.
Setup your desk where you can plug your computer and have
access to internet. Test your wi signal to make sure it’s strong
enough for video calls. If not, install a booster or get a LAN cable
from the router to the desk.
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The Ultimate Guide to Managing Work from Home Employees
Many people prefer to set up their desk against a window because
it gives a nice view. But the movement outside the window can be
distracting for many. If you set your desk against a wall, your voice
may re ect off the wall and create an echo during conference calls.
An easy way to stop that is to put a foam sheet against the wall.
Use a chair that has adjustable height, good back support and
adjustable arm rests. It’s important to keep your feet at on the
ground and your hands rested on the arm chair or table to avoid
injuries. Your of ce furniture is designed for work, so it has all these
features. When setting up home of ce, you will need to take care
that table height is just right and chair is adjusted for your feet and
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The Ultimate Guide to Managing Work from Home Employees
Ideally, you should use a laptop, not a desktop. A laptop gives you
the exibility to work from another room or desk in should the need
arise. A laptop has a built-in camera, so it’s less messy for video
While your computer may have an in-built microphone and
speaker, we recommend you use an external mic and speaker. If
you can, buy a Bluetooth mic and speaker combo. The built-in mic
and speakers are not good enough for calls.
Your computer screen should be level with your eyes. If you have to
look up or down on the screen, you will hurt your neck in a few
months. If you are using a laptop, consider buying a tilt stand. You
can adjust the height of the stand to ensure you look straight at the
screen. You may have to use an external mouse and keyboard if you
use a laptop stand.
Internet Connection
It goes without saying that you need a fast, at least 16 MBPS
dedicated, internet connection. Ideally, you should have a 50 MBPS
connection. In addition to that, you also need a backup connection
just in case your primary connection goes down. You can’t work
from home if you don’t have access to the internet. So you need a
backup connection also.
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The backup connection must be from a different internet provider
than the one that gives you the primary connection. It could be
cable, wireless internet or something else. Whatever it’s, it must be
fast enough to support video calling.
You will obviously need access to all software and tools you need to
do your work. If you are using a company issued computer, it will
probably have all the software you need. If you use a SaaS product,
then you should have no issues.
If you need to access company’s server for storage, then you may
need secure access to the company’s network. Your IT team should
be able to help you with remote access to company servers and
In addition to regular tools and software, you will also need the
following for communicating with your team, managing your time
and work:
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