These together with relevant brochure
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These together with relevant brochure

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Downloading requires you to have access to the YouScribe library
Learn all about the services we offer
1 Page
English

Description

Terms and Conditions for Sense AfricaWith the Booking Information this forms the Client’s contract with Sense Africa. The signatory of the Reservation Form accepts these contract terms on behalf of everyone named on the Reservation Form and those added later.Reservations and Booking Trip Changes or Cancellation by Sense Africa FlightsAfter consultation with Sense Africa a Reservation It is unlikely that Sense Africa will change trips Flight times are provided by Airlines and are subject Form will be completed by Sense Africa. On the significantly. If Sense Africa makes a major change to change due to air traffic control restrictions, signed return of the Reservation Form with a non- (for example a change of airport, accommodation or weather conditions and technical problems. Flight refundable deposit of £250 per person paid will your transport) or cancels the holiday after it has been timings are estimates only and cannot be guaranteed. place be booked with Sense Africa. At this point a confirmed but before departure the Client will have Sense Africa will not be liable if a flight is delayed. In contract between Sense Africa and you, the Client, the choice of: the event of a delay, Airlines generally provide exists. Where the Client is less than 18 years old on (a) accepting the cancellation or changed refreshments, meals and accommodation, as they the date of departure, the parent or guardian of the arrangements; or deem appropriate. Where possible, ...

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Terms and Conditions for Sense Africa
With the Booking Information this forms the Client’s contract with Sense Africa. The signatory of the Reservation Form accepts these
contract terms on behalf of everyone named on the Reservation Form and those added later.
Reservations and Booking
After consultation with Sense Africa a Reservation
Form will be completed by Sense Africa.
On the
signed return of the Reservation Form with a non-
refundable deposit of £250 per person paid will your
place be booked with Sense Africa. At this point a
contract between Sense Africa and you, the Client,
exists. Where the Client is less than 18 years old on
the date of departure, the parent or guardian of the
Client will be required to complete and sign the
Reservation Form.
Your booking will be confirmed
once overseas reservations have been accepted and a
Confirmation Invoice has been issued. For bookings
made within 56 days of departure, a contract shall be
deemed to exist once the Client has made the
booking by telephone and Sense Africa has confirmed
details, including a Booking Reference Number, on
the telephone to the Client. Full payment will be due
immediately. The contract and matters arising are
subject to English Law and jurisdiction of the English
Courts.
Amendments by Yourselves
A fee of £50 per booking will be charged for each
amendment to a confirmed booking, which covers
administration costs. For an alteration within 56 days
of departure, Sense Africa will treat the alteration as
a cancellation of the original holiday (attracting
cancellation charges) and regard it as a new holiday
booking. However, Sense Africa will do all it can to
make arrangements that suit you best, at the
minimum possible cos
t.
Cancellation by You As An Individual
Cancellation shall only be effective when Sense Africa
receives written notification by recorded or registered
mail. In the event of cancellation by the Client the
following cancellation charges will be made:
Cancellation period
Proportion Charge
56 days - or more
Deposit only
55 days - 30 days
50%
29 days - 15 days
70%
14 days - 7 days
90%
6 days - 0 days
100%
Cancellation by You As Part of a Group
Cancellation shall only be effective when Sense Africa
receives written notification by recorded or registered
mail. In the event of cancellation by the Client the
following cancellation charges will be made:
Cancellation period
Proportion Charge
6 months - or more
Deposit only
4 – 2 months
50%
2 – 1 month
70%
14 days - 7 days
90%
6 days - 0 days
100%
Should one or more member(s) of a party cancel it
may increase the holiday price per person of those
still travelling. If a client should fail to join a trip, join
it after departure or leave it prior to its completion,
no refund can be made.
Transfer of Bookings
If you are prevented from taking up this booking by
illness, jury service, redundancy, unavoidable work
commitment or the death or serious illness of a close
family member, you may transfer the booking to
another person acceptable to Sense Africa provided
that:
(a) the transfer is requested in writing at least one
week in advance; and
(b) the request is accompanied by documentary proof
of the reason for the transfer, any tickets already
received from Sense Africa, full details of the person
who will take over the booking, any balance due for
the booking and the appropriate administration fee
and
(c) the person taking over the agreement agrees to
be
bound
by
the
booking
conditions.
The
administration fee will be £50 per booking, plus all
charges levied by Sense Africa’s suppliers.
Clients should be aware that some suppliers,
particularly airlines, may charge a 100% cancellation
fee and the cost of a new ticket.
Trip Changes or Cancellation by Sense Africa
It is unlikely that Sense Africa will change trips
significantly. If Sense Africa makes a major change
(for example a change of airport, accommodation or
transport) or cancels the holiday after it has been
confirmed but before departure the Client will have
the choice of:
(a)
accepting
the
cancellation
or
changed
arrangements; or
(b) taking another available holiday with Sense Africa
(if it is more expensive the Client must pay the
difference, but if it is cheaper Sense Africa will make
an appropriate refund); or
(c) (in the case of a major change) cancelling the
holiday and receiving a refund.
Sense Africa may cancel a holiday as a result of a
Force Majeure or Low Bookings.
A Force Majeure
means unusual and unforeseeable circumstances
beyond Sense Africa’s control, the consequences of
which neither Sense Africa nor its suppliers could
avoid, including but not limited to war, riot, civil
strife, terrorist activity, industrial dispute, natural or
nuclear
disaster,
fire,
flood,
adverse
weather
conditions or the threat of any of these. Low
Bookings is where an insufficient number of people
have booked the arrangements to make their
operation financially viable in the advertised form. If
there is a minor change, Sense Africa is not obliged
to notify the Client, although it will try to do so, nor is
it liable to pay compensation.
Payment
The balance of the price is payable not less than 56
days prior to departure date. If the balance has not
been paid by 48 days prior to departure, Sense Africa
will cancel the booking and levy the cancellation
charges.
Group bookings payments, such as for
expeditions, will be paid over a number of lump
payments, as directed by Sense Africa.
Cost Increases
Sense Africa reserves the right to increase the price
of travel arrangements to allow for variations in
transportation costs (including the cost of fuel); dues,
taxes or fees chargeable for services such as landing
taxes and fees at airports and the exchange rate
applicable to your travel arrangements. Sense Africa
will absorb an amount equivalent to 2% of the
holiday price (excluding insurance premiums and any
other amendment charges) before passing on any
surcharge to the Client. Should surcharges exceed
10% of the holiday price shown on the original
Confirmation Invoice, the Client can decide to cancel
the holiday and receive a full refund, excluding any
premiums paid for holiday insurance.
This option
must be exercised within 14 days of the issue date
shown on the surcharge invoice.
Sense Africa Liability
Insurance is with Llyod's of London.
Public and
products liability insurance is in place to the value of
£2,500,000 and professional indemnity insurance to
the value of £250,000 and full conditions are
available on request.
Code of Conduct
The Client shall behave properly throughout the
holiday / expedition and, in particular, must not do or
permit to be done anything which might lead to
damage to any property, injury to any person, or
vitiation of any contract of insurance.
It is the
responsibility of the Client or other person acting in
‘loco parentis’ to advise Sense Africa in advance of
any disabilities or any social or behavioural problems
that the Client currently has, or has recently
experienced, which might affect the the Client or
other guests during the activity.
All
participants
are
required
to
observe
high
standards of conduct and parents of unaccompanied
minors will be asked to complete an in-loco parentis’
form prior to departure. Sense Africa reserves the
right to send home any client, at the client’s own
cost, who in the opinion of Sense Africa is unsuitable
for the holiday / expedition.
Flights
Flight times are provided by Airlines and are subject
to change due to air traffic control restrictions,
weather conditions and technical problems.
Flight
timings are estimates only and cannot be guaranteed.
Sense Africa will not be liable if a flight is delayed. In
the event of a delay, Airlines generally provide
refreshments, meals and accommodation, as they
deem appropriate. Where possible, Sense Africa will
make
every
effort
to
ensure
that
suitable
arrangements are made.
The Airline’s standard
conditions of carriage will apply which may limit or
exclude
liability
in
accordance
with
relevant
international Conventions.
Sense Africa Leader
If your Sense Africa representative is unable to
accompany a safari due to illness or loss of family
member Sense Africa reserves the right to substitute
another recommended leader.
Accommodation
Accommodation, which forms part of the Client’s
booking, may only be used by the persons named on
the booking form. The Client will be responsible for
the cost of repairing or replacing any lost, broken or
damaged items, including lost keys.
Medical
The Client must complete the Sense Africa Medical
Declaration Form. Any Client with a pre-existing or
existing
medical
condition,
illness,
psychological/psychiatric illness (including depression
and
eating disorder)
or
disability or
who is
undergoing any sort of medical treatment should
disclose to Sense Africa and Sense Africa reserves the
right to cancel any application as a result of any such
disclosure.
Sense Africa will not be liable for any
illness or injury to any Client caused by any failure to
make such a disclosure in full.
Sense Africa can not be held responsible or liable for
any disease, illness or medical condition contracted
during the holiday / expedition.
Clients must take all necessary inoculations or
medication
within
the
requisite
period
before
departure and during the holiday / expedition (as
appropriate) and should take advice from their GP or
doctor as to which inoculations or medication are
necessary and/or advisory for the itinerary.
The Client should be aware that general standards of
health, safety and hygiene in the countries to be
visited will not be up to UK standards, and of the risk
of injury, fatigue and disease inherent in visiting such
countries.
Complaints
All complaints must be made to Sense Africa at the
time of occurrence thereby giving Sense Africa giving
the opportunity to rectify the cause of the complaint,
failing which the Client’s legal rights will be reduced
or even extinguished.
Any claims against Sense
Africa must be submitted in writing on return to the
UK.
Contract
By signing the Reservation Form the Client agrees to
accept the authority and decisions of Sense Africa
employees, leaders, agents and suppliers whilst
overseas. Sense Africa may at any time during the
course of the holiday / expedition terminate the
Client's participation if considered necessary for the
health or safety of the Client or the group. If the
Client commits an illegal act Sense Africa shall cease
to have responsibility for the Client.
Your Financial Protection
When you buy an ATOL protected air package holiday
and flights from Sense Africa you will receive a
Confirmation
Invoice
from us
confirming
your
arrangements and your protection under our Air
Travel Organisers Licence number 6323. In the
unlikely event or our insolvency, the CAA will ensure
that you are not stranded abroad and will
arrange to refund any money you have
paid to us for an advanced booking. For
further information visit the ATOL website
at www.atol.org.uk.
Sense Africa, 7 Herbert Road, Clevedon, North Somerset. BS21 7ND www.senseafrica.co.uk