Fair Quality of Experience (QoE) Measurements Related with Networking Technologies

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This paper addresses the topic of Fair QoE measurements in networking. The research of new solutions in networking is oriented to improve the user experience. Any application or service can be im- proved and the deployment of new solutions is mandatory to get the user satisfaction. However, different solutions exist; thus, it is necessary to select the most suitable ones. Nevertheless, this selection is difficult to make since the QoE is subjective and the comparison among different technologies is not trivial. The aim of this paper is to give an overview on how to perform fair QoE measurements to facilitate the study and re- search of new networking solutions and paradigms. However, previously to address this problem, an overview about how networking affects to the QoE is provided.
[Invited Talk] Eighth International Conference on Wired/Wireless Internet Communications (June 1-3, Luleå, Sweden)
Proceeding of: 8th International Conference, WWIC 2010, Lulea, Sweden, June 1-3, 2010
Wired/Wireless Internet Communications : 8th International Conference, WWIC 2010. Springer, 2010, pp. 228-239
This work has been funded by the CONTENT NoE from the European Commission (FP6- 2005-IST-41) and by the Ministry of Science and Innovation under the CON- PARTE project (MEC, TEC2007-67966-C03-03/TCM) and T2C2 project grant (TIN2008-06739-C04-01).

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Published 02 June 2010
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FairQualityofExperience(QoE)MeasurementsRelatedwithNetworkingTechnologiesIsaiasMartinez-Yelmo,IsaacSeoane,andCarmenGuerreroUniversidadCarlosIIIdeMadrid.Av.Universidad30.28911Leganes(Madrid),Spain{imyelmo,iseoane,guerrero}@it.uc3m.esAbstract.ThispaperaddressesthetopicofFairQoEmeasurementsinnetworking.Theresearchofnewsolutionsinnetworkingisorientedtoimprovetheuserexperience.Anyapplicationorservicecanbeim-provedandthedeploymentofnewsolutionsismandatorytogettheusersatisfaction.However,di!erentsolutionsexist;thus,itisnecessarytoselectthemostsuitableones.Nevertheless,thisselectionisdi"culttomakesincetheQoEissubjectiveandthecomparisonamongdi!erenttechnologiesisnottrivial.TheaimofthispaperistogiveanoverviewonhowtoperformfairQoEmeasurementstofacilitatethestudyandre-searchofnewnetworkingsolutionsandparadigms.However,previouslytoaddressthisproblem,anoverviewabouthownetworkinga!ectstotheQoEisprovided.1IntroductionThefirstofall,itisnecessarytodefinewhatQoEmeans.TheconceptofQoEcanbeappliedtomanytopics;therefore,itisnecessarytofindawidedefinitionsuitableforanyfield.Aninteresting,shortandconcisedefinitionforQoEis:QualityofExperienceisasubjectivemeasureofcustomer’sexperiences.ThisdefinitionsummarizesthethreekeypointsrelatedwithQoE.ThefirstoneisthefactthatQoEisbasedonmeasurements,whichmeanssomemechanismsarenecessarytodefinewhatmeasurementsarethemostrelevantandhowtheycanbeobtained.Thesecondoneisthesubjectthattakescareofdoingthemeasurements.Thissubjectisthecustomer/usersinceitisthepersonwhoispayingforaservice.Thisisaveryinterestingpointbecauseitdoesnotmatterhowdi!cultistheimplementationofanewfeaturefromtheuserpointofview,buttheimportantishowusefularetheimprovementsandbenefitsthatuserscanexperiencefromtheirperspective.Finally,itmustbetakenintoaccountthatthesemeasurementsaresubjectiveanddependbyintheownopinionofeachindividualperson.TheconceptofQoEhasapplicabilityinmanyresearchfields.Infact,thestudyofQoEismandatoryinanyseriousdeploymentrelatedwithnewproducts,technologiesorprocesses.E.Osipovetal.(Eds.):WWIC2010,LNCS6074,pp.228–239,2010.!cSpringer-VerlagBerlinHeidelberg2010