LRQA Audit Report
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Surveillance # 1 Report for: VSE Corporation LRQA reference: UQA 0111079/ 0108 Assessment dates: 14-16 July 2008 Assessment location: Alexandria, VA and Chesapeake, VA Assessment criteria: ISO 9001:2000 Assessment team: Robert Armstrong Patricilla Mancella LRQA office: Houston Contents 1. Executive report ........................................................................................................ 3 2. Assessment summary ............................................................................................... 4 3. Assessment Findings Log - ISO 9001:2000 ............................................................ 16 4. Assessment schedule ............................................................................................. 22 5. Continual improvement tracking log ([ISO9001:2000], [Alexandria, VA.]) ............... 24 6. Visit theme selection ............................................................................................... 26 7. Continual improvement tracking log (ISO 9001:2000, Chula Vista, CA) .................. 27 Attachments This report was presented to and accepted by: Name: Bob Rouzer Job title: Director of Quality Lloyd's Register Quality Assurance Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as "LRQA". LRQA assumes no responsibility and shall not be liable to ...

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Surveillance # 1
Report for:
VSE Corporation
LRQA reference:UQA 0111079/ 0108 Assessment dates:14-16 July 2008 Assessment location:Alexandria, VA and Chesapeake, VA Assessment criteria:ISO 9001:2000 Assessment team:Robert Armstrong Patricilla Mancella LRQA office:Houston
 
  
    Contents  1. Executive report ........................................................................................................3 2.  ...............................................................................................4Assessment summary 3. Assessment Findings Log - ISO 9001:2000 ............................................................16 4. Assessment schedule .............................................................................................22 5. Continual improvement tracking log ([ISO9001:2000], [Alexandria, VA.]) ...............24 6. Visit theme selection ...............................................................................................26 7. Continual improvement tracking log (ISO 9001:2000, Chula Vista, CA)..................27    Attachments   
This report was presented to and accepted by: Name: Bob Rouzer Job title: Director of Quality
Lloyd's Register Quality Assurance Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as "LRQA". LRQA assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant LRQA entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract.  Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0108 - 31-Jul-08 Page 2 of 27
  
     
1. Executive report Assessment outcome: The theme for this surveillance visit was to review training through all divisions. The records are stored centrally in Alexandria VA.  Summary of assessment: One Open Minor NC Three New Minor NC Five Requires Correction One Scope for Improvement.  No major findings were observed and therefore VSE Corporation is recommended for continuing certification to the ISO9001:2000 standard.  The theme for the next visit will be procurement which is an important part of VSE business and is subject to si nificant overnment restrictions. System effectiveness and continual improvement: The system at VSE is still proving to be effective to deliver customer satisfaction and internal quality driven objectives. Improvements were identified with the use of the latest version of Q-pulse which is providing a better reporting system than the previous version. The internal audit process is now more effective although the procedure needs revision to match the Q-Pulse software.
Areas for management attention: No major areas of concern were identified during this surveillance visit however the following areas require management attention  found out of calibration with no subsequent review of the out of Calibration- Instruments were tolerance condition.  control. for drawin ment are still in develo stems s s- Drawin
 Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0108 - 31-Jul-08
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 2. Assessment summary Introduction: A four day surveillance visit was performed at VSE in the Alexandria HQ and Ashland and Chula Vista sites. A two person team was used to save travel costs to California. The opening meeting confirmed the scope, theme and method of reporting. The visit commenced with an opening meeting at each site which was attended by local site management and concluded with a closing meeting in HQ attended by the new VSE CEO.     Assessor:Day One 14 July 2008. Alexandria VA. Robert Armstrong   Assessment of: agement of ChangMnafO esU e ogoL Auditee(s):Bob Rouzer Audit trails and sources of evidence: Organization Chart Rev 26 1 July 2008. Quality Manual QM2000 Rev 7 Changed procedures- CPP 100, FGP201 Rev 1.0. Evaluation and conclusions: Organization The CEO position is in the final stages of change as the previous CEO has assumed the position of Executive chairman and a new CEO Mr M Gauthier is now in place. As a result of this change there is a shift in responsibility of the quality department who now report directly to Bob Rouzer Assistant VP Quality. The contracts and procurement personnel will move within the divisions but will still respond to the previous manager.  Quality Manual As a result of the change in management the quality manual is now approved by the Executive Team formed by the new CEO to ensure all divisional managers are involved with the approval process. The high level management team change is also referenced in the new manual.  QMS Changes A revised master list of procedures was available with changes for 2008. The new authorization levels are defined in A-QMP-100. Sampled revised documents from list all of which were approved by the new authority.  Use of Logo Use is noted or the LRQA logo on the following Calling cards Annual Report  The use is verified by the Director of Quality who ensures that divisions not covered by the certification do not use the logo.    
 Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0108 - 31-Jul-08
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      Assessment of: RevieIw tnrean luAidstM nagaAuditee(s):Bob Rouzer ement Audit trails and sources of evidence: VSE Quality Audit plan CY2008. VSE QMS ISO Matrix Rev 2.0 Audits Reviewed AUD 169, AUD 156, 167, 151 Internal Audit Procedure QMP 107. Finding 156 00357, 00322, 352 Auditors: Allison Johnson, Allan Malubag, John Pettit. Management Review 3 April 2008. CAR 313 Evaluation and conclusions: Internal Audits A plan is available defining all business units and sites covered by the certification and is supported by a matrix which identifies each business unit, processes and elements of ISO9001:2000  Reports A new format is being used from Q-Pulse with a checklist referencing the policy document reviewed and the ISO 9001 relevant section. The checklist is maintained as a quality record as well as the electronic Q-pulse database. Findings Findings are recorded in the checklist and converted over to findings in the Q-pulse system. CAR’s are issued on Q-pulse with root cause, corrective action, and follow up. A target date is entered in the system and has a reminder system of overdue actions. Other than the finding noted the audit process was considered effective.  RC 0807RAB01 The new audit system is in development and has not yet been documented in procedure QMP 107 defining the sequence of the audit. There was also an inconsistency noted with the documentation of action in the checklist.  Management Review A management review was performed 3 April 2008 addressing the requirements of ISO 9001 and is attended by senior management including the CEO. The agenda includes all requirements of ISO9001 section 5.6 and the quality policy and objectives. Minutes of the meeting are produced with actions defined converted over to a CAR (313) on the system. This CAR is in progress and has a target date of 8/31 for all actions.  
 Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0108 31-Jul-08 -
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      Assessment of: Corrective ActionAuditee :Bob Rouz Preventive Action(s)er Complaints Audit trails and sources of evidence: Q-Pulse Corrective Action Module Corrective Actions reviewed- 240, 313, CCCA 0002, CCQM0001
Evaluation and conclusions: Corrective and Preventive Action The corrective action module within Q-Pulse is used for corrective action. There have been a total of 36 findings mostly from internal audits and one from management review and another from a division outside LRQA approval. All findings are within the CA timeframe and the earliest if due 8/6/08. There are a total of 84 open issues on the system some of which are pa and some customer concerns. There are no open and late issues currently recorded. Two customer complaints are recorded on the system both of which are not yet overdue.   Assessment of: ELD:Mr John Pettit RefurDbiisvihsimoen nt Auditee(s)Marvin Vigil Calibration Augustin Zuniga Audit trails and sources of evidence: H82/83 Heater SN H8200470, H8300058 Refurbishment manual ELI 245 Rev 1.0 C* ALD 318, 5060484197 4/08 Evaluation and conclusions: ELD This division performs work on refurbishing equipment to refurbishment manual developed by VSE. Receipt Checklist This is used at receipt to identify any corrective action. Acceptance Inspection Checklist This form is completed for inspection and any further corrective action. In process inspection checklist This is completed with any inspections performed after initial acceptance test. Final QC Check This is performed by the inspector after refurbishment in the shop and is a final check of acceptance before shipping. Calibration Instruments are recorded on a calibration matrix which defines the calibration interval and is sent externally for calibration. The certificates are maintained on file with traceability back to national standards. Minor NC 0807RAB02 It was observed that although there were records out of tolerance instruments there was no evidence of a review of the impact of the out of tolerance condition against inspections performed with the instrument.  
 Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0108 - 31-Jul-08
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      Assessment of: Management interviewAuditee(s):Mr Maurice Gauthier
Audit trails and sources of evidence: IPT
Evaluation and conclusions: Management Interview A brief interview was held with the new CEO Mr. Maurice Gauthier. The focus of the company will remain in the government services sector but will involve a shift in diversifying business via acquisition of companies to provide services in other sectors of government service. New policies are being developed and it is anticipated that in Q4 a test drive of new policies and procedures will occur with roll out at a future date.   
 Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0108 - 31-Jul-08
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  Assessor:  
aD ywT o51J lu y2
Robert Armstrong
 Form: MSBSF43000/1.1 - 0506
00 8sAhland VA 
     
Report: UQA0111079/0108 - 31-Jul-08
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 Ashland VA Assessment of: 
     Auditee(s): Gurgen PorrenttiS am eegan Jr maahThd asom Lee Eustace David Keys Willie Stark - Welder Tony West Alan Reddick
Audit trails and sources of evidence: Current In Shop Status 7/15/2008. QC Log; DRMO- W913kd81620007, 009. Stores- E2B2 NSN 2530-00-204-4800 , E2A2D1 NSN 4730-01070-5987, C3A1 NSN 5306-00-182-9384 A4C3 McMaster Carr 8863T14 354451. QMP 125, GPM 40, 100155 tester Evaluation and conclusions: 
 Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0108 - 31-Jul-08
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      Ashland VA Objectives- Meet production targets set by corporation at the quality level required by the contract. Objectives Status The ELD Quality/Safety management report indicates -Planning An equipment distribution summary is issued with the production goal per site. At Ashland the target is defined as individual units. Production is adjusted as required by HQ based on customer requirements. SFI 0807RAB03 Although information was available on the company directory it would be better internal communication to Post performance metrics in a suitable location in the plant. Documentation This is issued via headquarters Q Records A quality records matrix defines all the quality records retained by the site and is unique to the location. Receiving A receiving inspection is performed for each unit and if considered beyond economical repair the unit is considered DRMO. The DRMO location issues a DD 1348 which transfers ownership to DRMO. Stores The material in the stores is controlled by the Puridiom System. Material is requested as necessary based on production requirements. Material is received in with a DD11348 or a QC9 if commercially purchased. The data is then entered in Puridiom. Material is released from stores by an inventory request which is completed on Puridiom signed for receipt and then disbursed on the system. RC 0807RAB04 It was observed that for part NSN 2530-00-204-4800 no 1348 was available on system. Note QMP currently refers to stamping disbursement documents but this seems unnecessary as the item is recorded as disbursed on the system. Manufacturing M105A2 Trailer Disassembly and reassembly as per ELI 204-REV3 the manual lists a series of mandatory parts for the cargo body frame and other relevant parts. Each part of the trailer is broken down in instructions for refurbishment and re-assembly. As each stage is completed the M105 Trailer checklist is completed ELF-143 Rev 2.0 Final Inspection A document package is generated from the start through all stages including Initial acceptance, in process checklist, AWE, Final inspection QC. RC 0807RAB05 It was observed that for SEL-0562 the final QC was signed but page 5 was not signed for pre final and cargo body installation Task 17 & 18. M85-100 Mobile Laundry Unit A refurbishment manual is available for the laundry unit ELI-211 Rev 5.0 and ELI-239 Rev 2.0 Form ELF-162 rev 1.0 and ELF-152 is used throughout the process to record the stages involved. Where necessary the repair manuals are supplemented by the TM from the military. MKT 85 Mobile kitchen unit A package of paperwork is initiated at receiving and is completed through in-process and final inspection as per ELF-141 Rev 3.0. AWE is completed as necessary and signed off on the AWE sheet to indicate correction. A refurbishment procedure ELI-230-Rev 6 is available defining the repair requirements. SEL 1315 serial 536 Note The deficienc identified as AWE 2 for unit 839 was not si ned as com lete.  
 Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0108 - 31-Jul-08
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       Assessor:Day Three 16 July 2008 Alexandria VA HQ. Robert Armstrong  Assessment of: ContractsAuditee(s):Monique Brooks Shannon Lanier Sarah Strom.
Audit trails and sources of evidence: TO 0126 CR 1887 CPP 106
Evaluation and conclusions: Contracts The government issues a PWS which defines the requirements and documentation for the proposal. The response by VSE is a task Execution plan with relevant data required by the CR. RC 0807RAB06 Approval of TEP is evidenced by E mail before submission to customer. This process of approving the proposal before release is not described in CECOM R2 task order Process.  PJO DO XR201.0126 has not been entered on form CA25-2 for the ori inal DO to indicate review.    Assessment of: SEDAuditee(s):on Kieth Hescock iMdlehS ek
Audit trails and sources of evidence: Contract DAAB07-03-D-B012 DD 1423 B009 CLIN 0002 ECP CE004300 Management of AutoCaDD Project Plan PM MEP project LVXR2.BD01 Evaluation and conclusions: SED A main contract DAAB07-03-D-B012 defines the requirements and work is released under the contract by release of ECP. The drawings are generated as per instructions and when complete are transmitted to customer and once approved the ERR is released. The CADD drawing follows the standard practice defined. The progress towards each ECP is recorded on the ECP/ERR list. Minor NC 0807RAB07 The management of Auto CAD documentation FGP-307 refers to a drafting manual which is in development.  Procedure FGP 307 refers to review of drawings by QC and approval by a QC7. This process is only used for internal documents. For the project reviewed the approval of the drawing was via stamp on drawing. The project plan does not define the deviations allowed by the project.  Physical Configuration Audit (PCA) A PCA is performed on the units as requested by the customer and drawings have been marked up as a ro riate. A transmittal is issued to the customer u on release to the customer.   
 Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0108 - 31-Jul-08
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